Creative Operations Contractor (AI SOP Builder)

Engagement & Scope

• Contract role (1-3 months depending on scope).
• Work remotely or hybrid in our Long Beach office; regular check-ins with leadership and creative teams.
• Deliverables: documented SOPs, intake/routing system, process maps, and training materials.

Compensation

Up to $50/hr or fixed project scope (based on experience).

Who We Are

Braven is a creative marketing agency whose purpose is to leverage digital marketing tools to deliver results. Our focus is singular: to scale companies, organizations, and brands by driving customers, awareness, and brand recognition. Our digital marketing formula is proven, effective, and creative in execution.

Who You Are

You are an operations professional with deep expertise in AI tools (Claude, Adobe AI, ChatGPT, Gemini) and a knack for designing workflows that leverage AI to accelerate creative production. You thrive in creative environments and understand that SOPs are not bureaucracy but the foundation that lets creative teams move fast without losing quality or brand control.

You can translate a messy creative process into a clear SOP that tells the team exactly when to use Claude, when to hand off to Adobe, and where humans need to step in. You're comfortable asking tough questions: Where is this process breaking? What could AI do here? Where do we still need human judgment? Who owns what? And what does success look like?

You take ownership of a messy situation and leave it organized, documented, optimized for AI, and scalable. 

Key Responsibilities

SOP & AI Workflow Design:

• Map and document agency workflows for creative asset production (pitch decks, social content, email campaigns, reports, video, landing pages, etc.).
• Build SOPs that define decision logic, hand-offs, approvals, and ownership across the production pipeline.
• Identify bottlenecks, redundancies, and process gaps; propose and implement solutions.
• Design the intake and routing system that guides every creative request to the right tool and team.
• Design workflows that integrate AI tools (Claude for ideation/drafting, Adobe AI for visual production) into each creative asset SOP—defining exactly where AI hands off to humans.
• Document brand guardrails, quality standards, and compliance rules that must be enforced at every stage.

AI-Powered Systems & Documentation

• Create clear, usable documentation (NOT encyclopedic)—focused on the decisions and steps that matter to the team doing the work.
• Set up document templates, checklists, and intake forms that keep work on track.
• Align SOPs with the agency's tool stack: Canva, Adobe, HubSpot, Mailchimp, Google Workspace, Slack, Figma, etc.
• Build a living system that the team maintains and updates as processes evolve.

Collaboration & Training

• Interview team members across creative, operations, and leadership to understand workflows and pain points.
• Validate SOPs with the team and iterate based on feedback.
• Train the team on using the new systems and ensure adoption.

Phased Rollout

• Start with the highest-friction workflow (e.g., intake → routing, or pitch-deck production), prove value, and scale to other asset types.

Qualifications

• Hands-on experience with Claude, Adobe Generative AI tools (Generative Fill/Expand), and at least one other AI tool (ChatGPT, Gemini, Midjourney, etc.); proven ability to write effective prompts and route AI outputs into workflows. 
• 3+ years of experience within the creative space designing or implementing SOPs, workflows, or operational systems (consulting, agency, or corporate operations). 
• Proven experience working in creative or marketing environments (agency, in-house creative team, or consultancy). 
• Strong ability to think systemically—connecting intake → production → approval → delivery. 
• Excellent communication and documentation skills; you can explain complex workflows simply. 
• Experience interviewing stakeholders, identifying pain points, and designing solutions. 
• Familiarity with creative tools (Canva, Adobe, Figma) and business tools (Asana, Notion, Google Workspace, HubSpot). 

Preferred Qualifications

• Agency background or experience scaling creative operations.
• Portfolio or case studies showing SOPs or workflow systems you've designed.
• Knowledge of HubSpot, Mailchimp, or other marketing automation platforms.