Responsibilities

• Own and proactively shape the Product Solutions communications strategy and roadmap to address evolving business needs and influence functional direction.
• Set the overall communications direction for Product Solutions, ensuring messaging is aligned, integrated, and effective across Agency Field Engagement, Sales Strategy, and Product Solutions.
• Establish communications standards, best practices, target audiences, timing, desired actions, and success measures to guide consistent, high-impact execution.
• Serve as the communications subject matter expert for Product Solutions, providing strategic counsel and thought leadership to business partners and senior stakeholders.
• Draft clear, compelling communications and coordinate distribution across appropriate channels.
• Continuously assess communications effectiveness and identify opportunities to streamline, consolidate, and elevate the function’s impact.
• Advocate for field relevance, clarity, and practical usability while ensuring communications reinforce broader Product Solutions priorities and strategic objectives.
• Analyze insights and performance indicators to refine communications and improve impact over time.
• Leverage feedback, best practices, and subject matter expertise to deliver best-in-class communications support.

Requirements

• Bachelor’s in Business, Communications, Marketing or related field.
• 8-10 years of corporate or business communications experience, with at least 5 years of in-house experience at a Fortune 500. company required, preferably in the financial services industry.
• Excellent writing, listening, presentation and communications skills.
• Excellent organizational skills with strong attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Ability to evaluate competing initiatives and prioritize communications that amplify the most important messages in alignment with strategic business priorities.
• Demonstrated ability to gather, synthesize, and analyze data to develop insights, inform strategic decision-making, and deliver actionable recommendations.
• Ability to navigate a complex organization and operate within ambiguity is a must.

Preferred

• Comfort using AI tools to enhance productivity, generate insights, and support high-quality strategic work.
• Demonstrated track record of achievement and excellence in a world-class organization.
• Collaborative team player with executive presence and experience participating in and managing cross-functional projects.
• Proactive client relationship manager, with experience providing advice and counsel to senior stakeholders.
• Experience with change management and culture change initiatives.

Benefits

• leave programs, adoption assistance, and student loan repayment programs