Responsibilities

• Leads the day-to-day communications activities of assigned verticals, coordinating priorities, deliverables, timelines, and cross-functional dependencies to keep work moving effectively.
• Owns the planning and execution of communications strategies and plans across assigned verticals, translating organizational priorities into coordinated initiatives, messaging, content, and stakeholder engagement.
• Proactively identifies communications needs, opportunities, risks, and gaps and brings forward original ideas, recommendations, and practical solutions without waiting for direction.
• Helps provide strategic direction to and manages the day-to-day work of communications agencies, consultants, and other external partners, ensuring deliverables align with CSS priorities, standards, timelines, and objectives.
• Helps lead and execute external communications and reputational initiatives, anticipating emerging media, stakeholder, business, and industry trends and recommending creative, insight-driven approaches that strengthen CSS's reputation and positioning.
• Leads audience-specific communications for customers, partners, end users, and other stakeholders, supporting education, readiness, engagement, adoption, operational changes, and organizational initiatives.
• Leads communications for products, capabilities, launches, releases, enhancements, and migrations, translating complex technical information into clear customer value, impact, and action.
• Develops and maintains messaging, positioning, value propositions, use cases, and supporting materials, including announcements, customer notices, presentations, webinars, guides, FAQs, and other educational resources.
• Partners with the Director of Communications and PR and Communications Manager, senior leaders, and cross-functional teams to develop executive messaging, presentations, talking points, thought leadership, and other high-priority communications aligned across audiences and channels.
• Uses customer, market, industry, and performance insights to strengthen messaging, channels, engagement strategies, and communications outcomes.

Requirements

• Expertise in corporate, customer, product, and executive communications, with exceptional written, verbal, editing, and presentation skills.
• Ability to translate complex healthcare, technology, product, and operational concepts into clear, audience-specific messaging, value propositions, and actionable communications.
• Strong relationship-management and advisory skills, with the ability to collaborate effectively across executive, product, technology, operations, market, and customer teams.
• Demonstrated ability to independently lead multiple complex communications initiatives through execution and measurement in a fast-paced environment with competing priorities and short turnaround times.
• Highly proactive, self-directed, and solutions-oriented, with the initiative to identify what needs to be done, bring forward thoughtful ideas and recommendations, create structure amid ambiguity, and deliver high-quality work with limited direction.
• Strong operational and analytical skills, including experience improving communications systems and processes and using performance insights to guide continuous improvement.
• Minimum of 7 years of progressive communications experience, including experience leading complex communications programs and cross-functional initiatives.
• Demonstrated experience in product and customer communications, including product launches, technology releases, migrations, adoption, or other significant product and operational changes.
• Experience partnering with senior leaders and working in healthcare, health technology, SaaS, technology, or another complex or regulated industry is strongly preferred.

Preferred

• Experience partnering with senior leaders and working in healthcare, health technology, SaaS, technology, or another complex or regulated industry is strongly preferred.

Benefits

• Benefits include the following but are not limited to health, dental, vision, life and disability insurance.
• CSS also has a 403(b) plan with discretionary employer match and contributions.
• You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS' policies). PTO is in addition to 8 company designated holidays.