Responsibilities

• Draft and edit executive talking points, presentations, leadership updates, internal announcements, FAQs, and other materials for corporate employees and franchise partners.
• Support CEO and senior leadership communications, town halls, system webcasts, business reviews, and franchisee meetings by preparing messages, coordinating inputs, and managing follow-up materials.
• Translate operational changes, growth initiatives, and cross-functional updates into audience-focused messages that explain what is changing and what action is needed.
• Maintain communications calendars, distribution lists, templates, and approval workflows; publish through email, webcast, and other internal or franchisee channels
• Draft and refine customer response templates, FAQs, service updates, surveys, and follow-up communications in a warm, accurate brand voice.
• Summarize customer feedback and recurring themes for leadership materials and help develop proactive communications that address common questions or service gaps.
• Support the Director of Communications with messaging for sensitive customer issues, including internal talking points, coordinated customer responses, and reputation monitoring.
• Coordinate message reviews with Operations, Quality, Legal, and Marketing when a customer issue needs cross-functional input; track approvals and final language.
• Manage assigned projects and event communications, including conference updates, registration messages, speaker briefs, agendas, and post-event follow-up.
• Proofread and quality-check communications for factual accuracy, accessibility, consistency, and timing before distribution.

Requirements

• At least 3 years of experience in corporate communications, internal communications, public relations, customer communications, or a related field.
• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, or a related discipline, or equivalent practical experience.
• Strong writing, editing, and proofreading skills; ability to adapt tone and level of detail for executives, employees, franchise partners, and customers.
• Experience managing multiple projects, deadlines, stakeholders, and review cycles with careful attention to detail.
• Proficiency in Microsoft PowerPoint, Word, and Excel; familiarity with email platforms, surveys, webinar tools, or customer service systems is helpful.
• Sound judgment and discretion when handling confidential information, sensitive customer matters, and rapidly developing issues.
• Korean language proficiency preferred, but not required, to support communication with Korean-speaking stakeholders.