Responsibilities

• Communications Strategist: Support the design and own the execution of an integrated communications strategy, including strategic communications, executive counsel, internal communications, content creation, speechwriting, event planning, video production and media relations.
• Communications Consultant: Provide strategic communications leadership and executive counsel to senior leaders across Ford Credit North America, Transformation, Bank, Risk, Finance, Legal & Compliance, HR, Technology and Product — advising on messaging, positioning and reputational risk at the leadership level.
• Internal Communications: Lead delivery and continuous improvement of headquarters-based internal communications, including quarterly global town halls, headquarters news, CEO internal communications and major employee events — ensuring messaging reflects business strategy and drives employee engagement.
• External Communications: Strengthen Ford Credit’s external presence and reputation through strategic media activations and executive engagements. Serve as a senior communications counselor for teams participating in external engagements and other forms of stakeholder outreach, special projects and crisis/issues management, providing sound judgment and message development under pressure.
• Process & Governance: Lead oversight of corporate governance processes for the communications team, including purchasing, budget forecasting and internal controls, ensuring efficient and compliant use of resources.
• Cross-Collaboration: Drive alignment and integration across the greater Ford Communications team — including Corporate Communications, Ford Pro communications, Content Creation and Employee Communications — representing Ford Credit's interests and priorities.
• Issues/Topics Management: Anticipate emerging business, industry and reputational topics and trends, proactively shaping communications strategy to position Ford Credit ahead of issues.
• Leadership Competencies: - Strategic Thinking: Anticipates business, industry and stakeholder trends; translates enterprise priorities into forward-looking communications strategy rather than reactive execution. - Presence & Influence: Communicates with clarity, credibility and confidence to senior leaders and executives; builds trust and influences decisions without formal authority. - Judgment Under Pressure: Exercises sound, independent judgment on sensitive, ambiguous or crisis situations; balances speed with accuracy and risk awareness. - Collaboration & Enterprise Mindset: Builds and leverages cross-functional relationships across Ford Credit and Ford Communications; prioritizes enterprise outcomes over siloed wins. - Accountability & Ownership: Takes ownership of outcomes, budgets and governance processes; holds self and others to a high standard of execution and compliance. - Adaptability & Resilience: Navigates ambiguity, organizational change and competing priorities with composure; models resilience for the broader team.

Requirements

• Bachelor's degree (Master's degree a plus)
• 7+ years of experience in Communications

Preferred

• Progressive experience in communications, journalism or public relations, with demonstrated success in executive communications, crisis/issues management, content creation, internal communications and corporate communications; experience in financial services, banking or automotive industries strongly preferred

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.