Responsibilities

• Designing and continuously improving the end-to-end content production process to enable efficient, scalable delivery.
• Building operational frameworks that improve planning, prioritisation, governance and collaboration across the Content function.
• Owning and optimising our Content Management System (CMS), Digital Asset Management (DAM) platform and associated content technologies.
• Partnering with Product, Engineering and Technology teams to evolve content workflows and support future platform development.
• Driving continuous improvement through automation, AI-assisted workflows and smarter ways of working.
• Using operational data and KPIs to identify opportunities to improve delivery, quality and efficiency.
• Leading cross-functional projects that improve how stakeholders engage with the Content team.
• Managing relationships with technology suppliers and supporting wider digital transformation initiatives.
• Championing best practice in content operations, governance and workflow management.

Requirements

• Experience in Content Operations, Digital Operations, Content Management or Digital Delivery within a digital, ecommerce or customer-focused organisation.
• Experience designing or improving operational processes that enable teams to scale effectively.
• Strong understanding of enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms.
• Experience managing projects and coordinating work within Agile environments, using tools such as Jira or similar workflow and ticket management platforms.
• Experience improving operational workflows, documentation and governance across cross-functional teams.
• Strong stakeholder management skills with the ability to influence Product, Engineering, Marketing and Commercial teams.
• Experience using operational data and reporting to identify opportunities for continuous improvement.
• A passion for simplifying complexity, improving ways of working and delivering operational excellence.
• An interest in emerging technologies, including AI, and how they can improve content operations.