Job Title: Content Moderation & Quality Assurance Specialist

Location: Redmond, WA (Onsite)

Duration: Initial 6-Month Contract (Potential Extension)

We are seeking a detail-oriented Content Moderation & Quality Assurance Specialist to support quality operations focused on content review, policy enforcement, and moderation excellence. In this role, you will help ensure moderation decisions are accurate, consistent, and aligned with established policies and guidelines.

The ideal candidate has experience in content moderation, trust & safety, quality assurance, policy compliance, fraud investigations, or operational review environments. You should be comfortable analyzing large volumes of content, identifying quality trends, and collaborating with cross-functional teams to improve moderation outcomes.

Required Qualifications

• 4+ years of experience in Content Moderation, Trust & Safety, Quality Assurance, Risk Operations, Fraud Investigations, Data Labeling, or a related field.
• Strong understanding of policy enforcement, quality review, and moderation processes.
• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills.
• High attention to detail with the ability to maintain accuracy in a fast-paced environment.
• Ability to work independently while collaborating effectively within a team.

Preferred Qualifications

• Experience conducting quality audits or reviewing moderation decisions.
• Experience creating benchmark datasets, test cases, or evaluation frameworks.
• Experience working with external partners, vendors, or review teams.
• Familiarity with reporting, analytics, or business intelligence tools.
• Background in fraud detection, account integrity, abuse prevention, or risk investigations.
• Knowledge of Trust & Safety industry best practices.

Responsibilities:

Content Moderation Quality Assurance

• Review and evaluate moderation decisions for accuracy, consistency, and policy compliance.
• Conduct quality audits and identify areas requiring corrective action.
• Monitor moderation performance and ensure adherence to established standards.

Calibration & Quality Programs

• Develop and maintain benchmark datasets used to evaluate moderator performance.
• Participate in calibration exercises to improve consistency across review teams.
• Provide actionable feedback and recommendations to improve review quality.

Process Improvement

• Identify trends, gaps, and recurring issues within moderation workflows.
• Recommend improvements to policies, processes, and operational procedures.
• Collaborate with stakeholders to implement quality-focused solutions.

Data Analysis & Reporting

• Analyze quality metrics and operational data.
• Produce reports highlighting trends, risks, and opportunities for improvement.
• Support leadership with data-driven recommendations.

Cross-Functional Collaboration

• Partner with operations, quality, policy, and program teams.
• Communicate findings and recommendations effectively to stakeholders.
• Contribute to training, knowledge-sharing, and continuous improvement initiatives.