Full-time in Holland, Ohio

Onsite first 60 days, then moves to hybrid.

Midwest Tape | Hoopla

For over 30 years, Midwest Tape has served libraries and their patrons with unparalleled access to the best content available in the media world. Our digital offering, hoopla Digital, combines the media and library expertise of Midwest Tape with the latest in web and mobile technology, delivering an all-in-one experience to the library world. As hoopla continues to grow on a global scale, we are expanding our team.

Position Summary

The Content Acquisitions Coordinator supports the evolution and growth of Hoopla Digital’s publishing, music, video, and comics content offering. This role is the primary point person for providing aid to the team members solely responsible for managing account relationships. The coordinator will be responsible for tasks related to processes and their efficiencies, including responsibilities for certain aspects of the acquisition curation, adherence to contract rights availability, and assistance in tracking and documenting team processes as related to strategic objectives. This work includes assisting initiative planning and contributing to metrics across the team. The coordinator will also assist with administration, including meeting planning and scheduling (ex. conferences) as well as supporting the leadership with general planning. This is an excellent opportunity for someone who has an interest in learning about content acquisitions for a digital streaming platform and has an interest in serving public libraries and their patrons.

Primary Duties and Responsibilities:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

• Management Of Inbound Inquiries. On a daily basis, review and address all requests received by the Digital Acquisitions team using established systems and procedures including, but not limited to: 

1) Content takedown and removal procedures. 

                   2) Publisher related inquiries. 

3) New business opportunities. 

4) Access and credentials to the Vendor Portal and Hoopla Digital via Press Pass. 

5) Content title requests. 

• Coordination and Review of Digital Acquisitions Audits. This daily responsibility includes audits related to content, partners, and the systems. 

1) Review, identify issues and resolve issues associated with discrepancies in title level availability and duplication for partner catalogs, partner branded assets, and partner landing pages to ensure the proper titles are activated when and where expected.

2) This includes auditing of content transfers for accuracy associated with Sales, Ops/Data, and the Business Intelligence Teams. 

3) Work in collaboration with the account managers across the team to conduct annual reviews of active accounts to ensure they meet requirements to maintain active relationships with Hoopla Digital directly. 

4) Audit and maintain accurate and up-to-date details of Salesforce data as related to accounts to ensure integrity in the system and increase the opportunity for Digital Acquisitions to manage the daily business more strategically. 

5) Collaborate closely with other departments to audit competitor title level and collection offerings. 

6) Audit of access to the Vendor Portal and Hoopla Digital via Press Pass credentials.

• Coordination and Documentation of Meetings. Set and organize team meetings and other requested meetings to ensure regular communication. This is inclusive of invitations, agendas, and note documentation during meetings to provide recaps and actionable items to be addressed.
• Documentation of Work Processes and Workflows. Creation and organizing of documentation related to work processes and workflows inclusive of definitions and nomenclatures as needed that can be utilized both by the Digital Acquisitions Team and other teams across the organization for the purposes of trainings and manuals as related to the workflows and processes of the Digital Acquisitions Team.
• Coordination of Conferences. Coordinate event planning activities including creation of overview documentation, scheduling of related meetings to prepare, marketing materials, trade show requirements, vendor meetings, any related travel support, etc.

• Coordination of Material Assets. Support Digital Acquisitions collaboration with Marketing as needed to effectively execute campaigns and strategies designed to drive sales and increase Hoopla value to vendors, libraries, and hoopla including but not limited to communications related to refreshes of marketing materials, prep proprietary product title lists, and identifying platform centric campaign opportunities. This may also include assistance with the creation of partner reporting and presentation materials. 
  • Commitment to support team and corporate strategies and initiatives regarding vendor relationships.
  • Support research driven projects as related to trends in the industry and the competitive landscape and convey findings. 
  • Troubleshoot as necessary to resolve vendor issues. 
  • Support the Digital Acquisitions team in commitment to improving processes, workflows, and best practices for the business.
  • Provide no less than weekly updates to Vice Presidents of Digital Acquisitions on projects and accomplishments.
  • Effectively communicate to all internal stakeholders around ongoing business issues Represent Midwest Tape/Hoopla in a professional manner at all times.

Skills:

• Knowledge & passion of the entertainment industries, including literature, comic and graphic novels, music, videos, and pop culture.
• Strong written, verbal, and presentation skills – in-person and virtual.
• Ability to think quickly and present Hoopla in a professional manner.
• Strong analytical/decision-making and problem-solving skills.
• Intermediate Computer skills, including Microsoft Office 365 with particular emphasis on Excel and PowerPoint. 
• Collaborative nature and willingness to work with diverse individuals.
• Must be detail and goal-oriented, thoughtful, and have excellent organization and follow-up skills.
• Must be able to work independently while being an active member of various teams.
• Ability to learn and understand business financial models.
• Can-do positive attitude.

Preferred Education Requirements: 

• Bachelor's degree in business, related field, or equivalent experience.

Preferred Experience:

• 4+ years of experience in administrative, coordination, or support experience in acquisitions, purchasing, distribution, sales, or marketing. 
• Microsoft Office Suite, Salesforce, and Tableau experience preferred.

Physical Requirements/Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to regularly sit for extended periods of time.
• Perform repetitive motion-type tasks.
• Physically able to attend meetings, presentations, and training sessions.
• Ability to work on-site in a team environment.

Benefits:

• Medical, dental, & vision insurance
• 401k + match
• Profit sharing
• Paid vacation and personal time
• Flex time
• 10 paid holidays
• Company performance bonus
• Holiday bonus
• Paid time to volunteer
• Training & career development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.