WHO WE ARE: 24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com. At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day. WHO YOU ARE: You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page Sound interesting? Read on for more details! THE ROLE: The Community Supports Coordinator manages the member journey post-admission, ensuring authorized hours are utilized appropriately and services remain uninterrupted. This role leads proactive outreach to members, caregivers, and funding sources to monitor utilization, manage reauthorizations, and resolve service-related issues. The Coordinator partners cross-functionally to maintain compliance, strengthen communication, and deliver a seamless, high-quality experience for members within the Community Supports division. Primary Responsibilities: Monitor and manage member authorized hours to ensure optimal utilization and prevent service disruptions Lead the reauthorization process, including documentation collection and coordination with funding sources and health plans Serve as the primary point of contact for members, caregivers, and funding partners regarding utilization and service continuity Proactively conduct outreach to address underutilization, overages, and pending authorizations Manage and resolve Salesforce cases and inbound inquiries in a timely and accurate manner Maintain accurate documentation of member interactions, service status, and authorization updates Collaborate cross-functionally to escalate issues, uphold compliance requirements, and support closed-loop referral processes This is a hybrid position, coming into the El Segundo office 1x per month. WHAT YOU BRING TO THE TABLE: Qualifications: 1–3 years of experience in customer service, care coordination, or service-oriented roles Experience working in healthcare, home care, or regulated service environments preferred Familiarity with ticketing or case management systems (Salesforce preferred) Ability to manage high volumes of communication and case activity in a fast-paced environment Bilingual Spanish preferred Skills: Strong communication and relationship-building skills Attention to detail and documentation accuracy Analytical ability to interpret utilization trends and identify service gaps Time management and prioritization in high-volume workflows Problem-solving and sound judgment Proficiency in Microsoft Office and CRM systems Customer-focused mindset with strong follow-through WHAT WE BRING TO THE TABLE: 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. By Email: info@dcba.lacounty.gov By Web: https://dcba.lacounty.gov/contact-us/ By Phone: (800) 593-8222 For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). The expected California Pay Range for this position: $23—$24.84 USD