Responsibilities

• Lead and grow our ambassador programme.
• Recruit, onboard and support ambassadors who genuinely align with Green People’s values.
• Build long-term relationships that encourage authentic advocacy and content creation.
• Coordinate ambassador campaigns, product launches and gifting opportunities.
• Measure ambassador activity and identify opportunities to improve engagement and performance.
• Take ownership of Green People’s online community across social media and WhatsApp.
• Grow and nurture our WhatsApp community into an engaging and valuable space for customers.
• Build genuine relationships with our customers, encouraging meaningful conversations rather than simply responding to them.
• Identify and nurture loyal customers, advocates and superfans.
• Develop new ideas and initiatives that strengthen community engagement and customer loyalty.

Requirements

• 3+ years’ experience in community management, social media or influencer marketing.
• Experience managing social media for a consumer brand.
• Experience working with influencers, ambassadors or UGC creators.
• Excellent written communication skills with exceptional attention to tone of voice.
• Strong understanding of Instagram and short-form social content.
• Confident editing video content using CapCut, Premiere Pro, Canva or similar.
• Excellent organisational skills and the ability to manage multiple projects simultaneously.
• Strong interpersonal skills and confidence engaging with customers both online and in person.
• Strong commercial awareness and an understanding of what content drives engagement.

Preferred

• Experience within beauty, skincare, wellness or lifestyle brands.
• Experience managing WhatsApp communities.
• Experience running ambassador programmes.
• Experience with influencer gifting campaigns.
• Experience supporting retail events, pop-ups or experiential marketing.
• Understanding of social media analytics and reporting.

Benefits

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount