Responsibilities

• Effectively manages the enrollment process to meet or exceed monthly enrollment goals.
• Utilizes established best practices heightened with critical thinking and excellent time management skills to meet enrollment goals in a timely manner.
• Communicates, coordinates and schedules with operations staff for efficient and friendly enrollment process.
• Coordinates and participates in all aspects of the enrollment assessment process.
• Completes all data collection utilizing the CRM software and mandated paperwork throughout the enrollment process.
• Participates in community outreach events and meetings to generate referrals as needed.
• Assists with the development and execution of enrollment strategies for existing and new target markets and provides ongoing market research to contribute to the growth of the program.
• Coordinates with Member Retention staff to ensure efficient enrollment in MassHealth.
• Performs other related duties as assigned.

Requirements

• Associates Degree in Marketing, Sales, Communications, Public Relations, Public Health or related degree or equivalent experience in geriatrics, healthcare, marketing or sales
• Minimum of 1 year of complex, long sales cycle experience, including selling over the phone or face-to-face meetings, preferably with diverse populations
• One year of client facing engagement within a social service or social work field including client goal setting, motivating clients to achieve personal goals and tracking clients progress may be substituted for 1 year of sales experience.
• Track record of setting, achieving goals and closing multiple sales per month or account management with demonstrated in-account sales results
• Excellent interpersonal, written and verbal communication skills, detail oriented with excellent time management skills
• Ability to multi-task and work independently
• Must be proactive, positive, driven self-starter who strives for results while demonstrating superior organizational and follow-up skills
• Demonstrates good judgment, resourcefulness, flexibility and problem solving to achieve desired results
• Proficiency with Office 365 required, including Word, Excel, Outlook and Teams, experience with CRM software preferred
• Must be able to to travel in a timely manner to other sites and locations for meetings and presentations and to work non-standard hours when needed

Preferred

• Bilingual ability desired: Cape Verdean, Haitian Creole, Portuguese, Vietnamese, Mandarin or Cantonese preferred
• Social work or CNA experience preferred

Benefits

• Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!