Responsibilities

• Designing and executing engagement initiatives
• Driving participation in in-app book communities
• Coordinating moderators so campaigns and content are aligned with strategy and executed consistently
• Acting as a brand presence in select community spaces
• Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors.
• Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels
• Align moderators on campaign goals, timelines, and messaging
• Act as the primary point of contact for community moderators
• Coordinate content calendars, initiatives, and campaign execution with moderators
• Keep moderators informed, aligned, and engaged

Requirements

• 1+ years of experience with customer service or community, and social media
• You are a book lover at heart, with an understanding of bookish communities
• You are an active member of multiple online communities
• Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact
• Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional team