Community Manager - Garrett North Powers
Colorado Springs, CO (On-site)
Posted 3 months ago
Job Description
We are seeking a driven, personable Community Manager to lead the day-to-day operations and bring the vision of the property to life. This role is ideal for someone with strong leadership skills, and a passion for delivering an exceptional resident experience. If you thrive in a fast-paced environment and take pride in building your community, this is an opportunity to make a lasting impact!
Major Objectives
- The Community Manager is responsible for day to day operations of an initial lease-up community and stabilizing the asset to ensure it is fully occupied at appropriate rent levels in accordance with the budget.
- Leads, develops and coordinates onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance.
- Collaborates with upper management on the objectives for the community and how best to achieve budgeted goals, such as physical and economic occupancy, marketing, expense control and lease up stabilization.
- Expert knowledge of the community’s market, including but not limited to, direct local and product competition, rent levels, amenity preferences, the general housing market, the job market and neighborhood demographics.
- Ensure that each resident and employee experience is in line with the Garrett Residential vision and expectation.
- Proven self-starter with internal drive to work on initiatives and goals with little prompting.
- Lead by example on how to create an exemplary customer experience for all future and existing residents at the community. This includes but is not limited to responding to internet leads, answering phone calls and showing prospective residents their future apartment home.
- Initiate, prioritize and assign individual and onsite team daily activities, including leasing, customer experience relations, marketing, social media posting, vendor relations, selection and recruitment, accounts receivable, accounts payable and make- ready apartment homes.
- Complete market study on a regular basis and consistently communicate updates and new communities in the pipeline. Manager is expected to be able to make strategic marketing and leasing decisions on the community’s behalf for continued success, in addition to overseeing the leasing team.
- Follow-up with ALL prospects via phone call, email and hand written thank you card.
- Complete move-in / move-out inspections with residents.
- Manage future exposure and plan for renewals 120 days out to ensure occupancy stability.
- Ensure the community is open and ready for business at scheduled time daily and that any and all after hours emergencies are appropriately handled.
- Identifies, recruits, interviews and hires appropriate team members for the community.
- Hold regular team meetings to communicate goals, progress, expectations, on-site safety meetings and implementation of new policies and procedures.
- Maintains relationship with vendors, residents, team members and associates on a professional level at all times.
- Consistently and effectively communicates with Director of Property Management and relevant teams regarding community performance.
- Ability to read, analyze, interpret and write required reports, correspondence and policy/procedure manuals.
- Ability to calculate figures and amounts such as occupancy percentages, gross potential rent and commissions.
- Other duties as assigned.
- Be in constant and never ending improvement and development of yourself.
- Minimum of 5 years property management experience.
- Must be consistently detail oriented with strong organizational skills.
- Excellent written and verbal skills.
- Professional judgment and discretion that comes from experience in working with customer services, internal teams and vendors.
- Working knowledge or ability to quickly learn accounting software (Entrata); order processing systems; payroll systems; human resources software; Microsoft office, etc.
- Must pass background check and drug screening
- Able to work in unison with a team.
- Takes full responsibility for actions and works collaboratively to find solutions.
- Coachable.
- Positive Attitude.
- Ability to listen and understand intents and goals.
- Relentless problem-solving skills.
- Ability to think 2+ steps ahead and anticipate what comes next.
- We are all broom pushers. Must be willing to work and support at all levels.
- We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
- Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.
- Ability to climb up to four flights of stairs to access apartments
- Ability to walk several acres to tour community
- Some lifting; up to 25lbs
- Ability to sit or stand for long periods at a time
Initial Training and Orientation
- Garrett Companies Onboarding program in Indianapolis.
- Scheduled Weekly Meeting with supervisor.
- Membership to professional organizations and continuing education is supported by The Garrett Companies.
The Garrett Companies
The Garrett Companies is a full-service multifamily development, construction, and management firm based in Indiana, Colorado, & Tennessee. Our company leadership specializes in the multifamily industry and boasts a diverse array of project successes in multiple markets including new construction, infill, and mixed-use developments. The Garrett Companies has been involved in the development of 50+ projects totaling over 17,000 apartment homes in 17 states. Our mission is simple: To develop, build and manage multifamily assets nationwide using an approach that builds value, eliminates risk and provides superior risk adjusted returns. Our vision is bold: Through the relentless pursuit of excellence become the most successful multifamily development company in the country, and to use that success to better our team, communities in which we work, and the lives of those that choose to call our campuses home. We have been recognized as a "Best Place to Work” because of our people. Our approach to hiring is to find people with talent that also have a desire to make things. As simple as that sounds...in this industry there always seems to be too many managers, and not enough creators. We look for creators! Our creators come from varied backgrounds and have been instrumental in breaking old work habits for the better – and also identifying opportunities to create new methods that make our projects better (in terms of profitability, design, and livability).Our team works hard and plays hard. We respect that a person is more than their job. We encourage time off to recharge, making time for family events and putting the little ones on the bus before coming to work. While we are focused and productive, we also try and take a moment to celebrate the little and big victories.We are committed to controlling our future by executing projects in a way that keeps our investors and lending partners happy – but also in a way that keeps our team engaged and our culture protected.
