Responsibilities

• Build new communities
• Choose the platform for each community (usually Discord, sometimes Slack, WhatsApp, Geneva, Circle, or a subreddit) and stand it up: channel architecture, roles and permissions, bots, onboarding, tier assignment, and moderation rules.
• Set the entry rules and the offer for each tier with the creator leads and the client, such as free product for creators over a follower threshold, student access, or referral perks.
• Build a proof channel before launch, where members show what the product did for them. It is the flex wall, and the best posts get reposted by the brand.
• Run it every week
• Welcome new members, assign tiers, and post open briefs in #briefs with a clear view of who claimed what and when it is due.
• Run the 1-in-20 triage: find the post that popped, work out why, and brief the rest of the roster on it the same week.
• Repost the top receipts and hand the best ones to the social and paid teams.
• Give members a real line to the brand. Route product questions, feedback, and bug reports to the client's team and bring the answers back.
• Monthly: an AMA with someone from the brand, program leaderboards, and a roster health check (who is posting, who has gone quiet, and what you do about it).

Requirements

• You have built and run an online community for a consumer product, ideally one that grew fast. This is the most important thing on this list. Running a Discord at thousands of members is a strong signal. Moderating someone else's community is not the same thing.
• You know what makes people post. You can say why one post gets reshared and another does not, and turn that into a brief other people can use.
• Fluent in creator culture across TikTok, Instagram, YouTube, and X, and comfortable with everyone from a college sophomore to a creator with a million followers.
• Technical enough to own the setup yourself: roles, permissions, bots, onboarding flows, and automations.
• You write like a person. You can hold one voice across a server, DMs, and a room.
• Organized for volume: hundreds of people joining in a launch week, more than one community at a time, nothing dropped.
• Calm when something goes wrong, like a product issue at launch or a creator complaining in public. You handle it and know what to escalate.
• Comfortable with clients. You can explain what the community is doing for their business and push back when a request would hurt it.
• AI-native. Our team works alongside AI for moderation, triage, analytics, and drafting, and you should be excited to build workflows with it.
• Available for evenings and launch weekends when the community is most active, and able to travel.

Preferred

• You launched a community or ambassador program for a consumer app, AI product, or DTC brand.
• You ran a campus ambassador or student program.
• You have built an audience of your own, on any platform.
• Event production experience.
• Agency experience, or experience working directly with a client's product team.
• Familiarity with Notion, our operating layer.

Benefits

• Unlimited PTO + US holidays: Rebooting is part of the work. Take the time you need to stay sharp.
• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
• Health & Wellness: Company-sponsored medical, dental, and vision coverage.
• Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and profit-sharing opportunities to help you save and grow as the company grows.
• Parental Leave: Flexible parental leave to support new parents during this important transition.
• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
• Compensation: The base salary range for this role is $60,000-$65,000 per year. This range represents the anticipated minimum and maximum for this position and applies to candidates based in New York, including New York City, in compliance with the New York State Pay Transparency Law and the New York City Salary Transparency Law. Actual compensation within this range will be determined based on experience, skills, and qualifications.