Responsibilities

• Actively comment on trending content across social platforms, with a strong focus on TikTok
• Conduct daily searches for brand-related content and keywords to spot engagement opportunities, including active campaigns
• Monitor and engage with user-generated content (UGC) and influencer posts
• Reshare relevant TikTok content to amplify reach and community involvement
• Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships
• Take part in daily content sweeps to identify and flag real-time moments for brand engagement
• Work closely with the social creative team to reshare approved UGC on Instagram Stories
• Jump on viral trends and conversations to keep the brand culturally relevant and top-of-mind
• Monitor social channels for potential issues, including negative sentiment or emerging risks
• Flag and escalate any concerning comments or content to the appropriate internal teams promptly

Requirements

• A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice
• Proven experience in community management, ideally within a fast-paced agency environment
• Strong copywriting and storytelling skills, with the ability to craft engaging, real-time copy that resonates with diverse audiences
• Confident communicator with excellent attention to detail and a flair for writing with personality
• Comfortable juggling multiple client voices and adapting tone accordingly across platforms

Preferred

Benefits

• Flexible Hybrid working. We work 3 days in the office and 2 from home
• Enjoy 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays.
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.
• Private Healthcare cover, Tech scheme + more
• Coolr weekly socials - we get together every week to connect as a team