Responsibilities

• Own the Duolingo tone in the comments section and community manage social posts on our global Duolingo channels
• Work alongside our social team to create viral community management moments in our own comment section and on our channels
• Inspire UGC moments through community content on our channels
• Embody 'learners first' by cultivating relationships with our most passionate community members and empowering them to become brand ambassadors
• Work closely with the merch team to surprise and delight our most engaged fans
• Evolve our short-form video community strategy through experiments and iterate on the ones that work
• Track metrics alongside our Analytics team related to community engagement, sentiment, and growth, and provide regular reports and insights to inform content strategy and vision.

Requirements

• Have 2-3 years social media experience at major brand or organization
• Have wit! You’re known as the clever one in your group chat that always has the best comebacks.
• At your core, are a content creator, but engaging fans and community is your passion.
• Are in-tune with social trends, even before they hit; ability to respond ASAP to trends/memes to capitalize on those opportunities
• Solid interpersonal skills and passion for engaging with our social media communities
• Are east coast based

Preferred

• Be proficient in multiple languages
• Be down to dance in a mascot suit
• Be based in New York City