Responsibilities

• The Community Liaison is responsible for planning and implementing a networking and marketing strategy for the community and professional referral sources to generate qualified referrals.
• The Community Liaison is also responsible for the accurate dissemination of information regarding the hospice benefit to the community, potential patients, and referral sources.
• This position is responsible for promoting a compassionate and credible image to the community for both themselves and ProCare Hospice of Nevada.
• Fosters and maintains an effective working relationship between peers, professional staff, and other personnel within the community
• Has a solid understanding of basic hospice regulations, levels of care and admission criteria
• Remains up to date on both Federal and State regulations as they change and promptly educates referral sources to changes in the regulations when necessary
• Uses the CRM software and community resources to research and identify referral sources, potential medical director relationships and missed marketing opportunities in the community
• Has the ability to create new relationships by constantly seeking out new referral relationships and opportunities in the communities served
• Maintains an accurate book of business within the company CRM database including updates on daily, weekly, and monthly visits as well as ensuring accurate referral source information within the database
• Ensures that all marketing materials are current and up to date with ProCare policy and current regulations-notifies management if any marketing material is out-of-date or incorrect

Requirements

• Must be a sales professional, where relationship-building skills (listening, understanding, helping to identify appropriate solutions, and closing) have been proven
• One year of experience is preferred in hospice or health services, to assure understanding of hospice care and the overall continuum of care for pediatric hospice patients
• Must possess ability to communicate verbally and physically to potential residents and referral sources.
• Must be flexible in meeting evening and weekend requirements
• Successful completion of a background check pursuant to NRS 449.188 and NRS 179A.100 along with a pre-employment drug screen and physical, TB testing, previous employment and reference checking, and an MVR (may include verification of education)
• Read, speak, write, and understand the English language
• Must be able to handle frequent interruptions
• Must be able to cope with emotionally charged situations encompassing patients, families, and other caregivers
• Must be able to work independently, effectively managing time for maximum results
• Must have reliable transportation, a valid driver’s license, and current auto insurance

Benefits

• Welcoming Culture
• Paid Time Off
• NV Paid Leave
• Medical Insurance
• Dental & Vision Insurance
• Voluntary Ancillary Insurance
• Paid Holidays
• Floating Holiday
• 401k with Company Match
• Employee Assistance Program