Responsibilities

• Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
• Design and test concrete mechanics, such as recognition systems, referral programs, and early access tiers, that convert power users into active advocates.
• Mobilize the community at high-impact moments including product launches, user research initiatives, and marketing campaigns.
• Gather rich feedback from community conversations and translate it into actionable product signal for R&D and product teams.
• Coordinate in-person events and experiences that deepen community bonds and brand affinity.
• Collaborate across time zones with distributed R&D, hardware, and supply-chain teams to keep community insights flowing into the roadmap.
• Define scope and make independent operational calls in a role without a pre-built playbook.

Requirements

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
• Demonstrated ability to design and test mechanics that turn power users into active advocates, not just hope it happens organically.
• Hands-on experience managing community platforms such as Discord, Reddit, or X, including moderation, engagement strategy, and feedback collection.
• Experience mobilizing communities for specific campaigns and coordinating effectively with Growth, Marketing, and Product teams.
• Operationally sharp, with a track record of making independent calls and resolving community issues without pre-existing frameworks.
• Experience working across distributed or cross-timezone teams, particularly to close feedback loops between community and product development.
• Track record of converting user feedback into actionable product insights and demonstrating community impact on key metrics.
• Experience coordinating in-person events or activations is a plus.
• Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.

Preferred

• Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.