Community Coordinator

Responsibilities

• Community communications and member support
• Manage the community inbox and respond to member enquiries in a timely and professional manner.
• Act as a first point of contact for community members and participants.
• Draft and send community emails, newsletters, reminders and updates.
• Welcome new members and help them make the most of the community.
• Send and coordinate communications through channels including email, WhatsApp and online community platforms.
• Escalate complex or sensitive enquiries where appropriate.
• Build positive relationships with community members and encourage participation.
• Community activity and event coordination
• Support the planning and delivery of online and in-person community events.

Requirements

• 2+ years in a similar role
• Excellent organisational and administrative skills.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Confidence communicating with senior business leaders and stakeholders.
• Strong attention to detail and the ability to work independently.
• Experience coordinating events, projects, communities or customer-facing activities.
• Comfort using digital tools such as Microsoft Office, Teams, Eventbrite and CRM systems.
• A proactive, solution-focused approach and willingness to get stuck in.

Preferred

• Experience working with SMEs, entrepreneurs, membership organisations or business support programmes
• Experience creating email campaigns, newsletters or social media content.
• Familiarity with community-building, events or stakeholder engagement activities.

Benefits

• 30 days holiday, plus bank holidays
• 35 hours a week
• Hybrid