Community Affairs & Strategic Accounts Manager II
Joplin, MO
Posted 2 months ago
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Job Description
Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
- Lead the management of the company’s largest and most complex commercial, industrial, and municipal accounts across multiple commodities (electric, gas, water).
- Build trusted, executive-level relationships and ensure delivery of strategic, value-added service.
- Oversee account planning, performance tracking, and contract compliance.
- Manage escalations for high-impact service issues and ensure timely resolution.
- Develop customer-specific strategies to support retention, expansion, and satisfaction goals.
- Partner with state and regional economic development agencies to identify and secure new investment in the service territory.
- Develop and negotiate strategic service proposals for new or expanding large accounts.
- Promote energy efficiency, electrification, and sustainability partnerships with key customers.
- Represent the company at business councils, trade shows, and development boards.
- Serve as the company’s public-facing representative to municipal leaders, community organizations, and advocacy groups.
- Build and maintain relationships with local elected officials within their territory (mayors, town managers, city council).
- Lead community engagement strategies related to infrastructure, sustainability, and workforce development.
- Oversee community investment, sponsorship, and volunteerism programs that strengthen the company’s reputation.
- Coordinate responses to community inquiries related to service, construction, or regulatory changes.
- Bachelor's degree or equivalent
- 7+ years of professional experience in business development, community relations, government affairs, or related field
- Utility or adjacent industry experience preferred
- Comfortable working in a fast-paced environment and juggling many priorities
- Customer Centric
- Integrity
- Entrepreneurial
- Teamwork
- Owner mindset
- Outcome focused
- Continuous learning
Nearest Major Market: Joplin
Liberty
The services we provide directly affect and are essential to our customers’ quality of life and wellbeing. From homes to hospitals, elder-care facilities to elementary schools, our customers depend on our ability to continue to provide safe and reliable energy and water services. For over 30 years, Liberty has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our renewable energy and regulated services businesses into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life. Liberty provides rate-regulated water, wastewater, electricity, and natural gas utility services to over 800,000 customers in the United States and Canada. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represents over 2 gigawatts (GW) of installed capacity and more than 1.6 GW of renewable energy projects under construction.Through embedding sustainability in our day-to-day business decisions and putting our customers first in all that we do, we know that we can do well by doing good. We recognize that we have a role to play in leading the energy transition towards greener solutions for our customers and communities. And, our recent recognition through our inclusion in the 2020 Bloomberg Gender Equality Index and as one of the Top 10 of Corporate Knights Global 100 Most Sustainable Corporations in the World ranking are testaments to our work in sustainability.Algonquin Power & Utilities Corp:Liberty represents the regulated services group and renewable energy group of Algonquin Power & Utilities Corp. (TSX: AQN) (NYSE: AQN), a diversified international generation, transmission and distribution utility with approximately US$11 billion of total assets.
