Responsibilities

• Develop clear, accurate, policy-driven communications and educational materials for providers, beneficiaries, and stakeholders across print and digital channels.
• Translate complex plan policies, benefits, and program changes into accessible, audience-appropriate content.
• Ensure materials meet regulatory, brand, health-literacy, and accessibility (e.g., plain-language, ADA) standards.
• Plan and execute outreach and engagement campaigns to providers, beneficiaries, and community/military stakeholders.
• Support plan growth, retention, and satisfaction through targeted, measurable communication.
• Partner closely with the marketing department, provider relations, plan growth team, and compliance on messaging, campaigns, and brand consistency.
• Coordinate review and approval workflows to ensure accuracy, regulatory compliance, and required disclaimers.
• Collaborate with department leads to identify skill gaps, compliance requirements, and operational improvements.
• Design, integrate, update and evaluate training curriculum for onboarding and regulatory compliance, including but not limited to facilitator guides, job aids, learning modules, and assessment tools.
• Ensure all training meets healthcare regulations, accreditation standards, customer service standards, and is aligned with the organization’s mission and quality goals.

Requirements

• Bachelor's degree in marketing, communications, public health, or a related field preferred; High School Diploma and applicable years of experienced considered in lieu of degree.
• 2 or more years of communications, marketing, or health plan/member-education experience.
• Healthcare or managed care communications experience preferred.
• Strong writing, editing, and content-development skills across audiences and channels.
• Ability to translate complex policy into clear, compliant, plain-language communications.
• Collaboration with marketing and cross-functional stakeholders; project management of review cycles.
• Familiarity with TRICARE/USFHP and veteran/military audiences preferred.
• Must be able to obtain and maintain U.S. Government personnel security clearance as a condition of employment.