Responsibilities

• Helps create and post content for City social media platforms.
• Supports scheduling and monitoring of social media posts using approved tools.
• Helps track basic social media analytics and engagement metrics.
• Assists with drafting captions, announcements, and community updates.
• Supports community outreach initiatives and City events as needed.
• Monitors public comments and messages and routes questions appropriately.
• Collaborates with City staff on communication and outreach projects.
• Assists in developing, executing, and refining a public communication strategy that is aligned with the City of Duvall’s goals, mission, and strategic objectives.
• Creates compelling written and visual content for various communication channels including news releases, articles, blog posts, newsletters, and social media posts.
• Helps manage and grow the City of Duvall’s social media presence across platforms for various City departments, including the Police Department. May assist in creating engaging content, shooting and editing videos, scheduling posts, and responding appropriately to comments and messages.

Requirements

• Knowledge Of: Best practices in social media communication.
• Knowledge Of: General graphic design principles and tools.
• Knowledge Of: General video editing principles and tools.
• Knowledge Of: Excellent customer service skills.
• Ability: Organize and support community events and outreach programs.
• Ability: Write public-facing updates, bulletins, and announcements using proper grammar and in the incumbent’s own words. AI shall be limited in its use as a resource only and shall not be used to write public-facing documents in its entirety.
• Ability: Complete tasks promptly, using available software tools to follow up on any outstanding items as needed.
• Ability: Learn governmental website content management systems (e.g., CivicPlus, Granicus).
• Ability: Communicate with a professional, engaging, positive, uplifting voice.
• Ability: Work collaboratively in a team setting.