Responsibilities

• The Communications & Development Manager will primarily own:
• - External written communications
• - Email and e-newsletter execution
• - Website content
• - Fundraising and engagement campaigns
• - Audience segmentation and communication workflows
• - Lead and prospect follow-up systems
• - Salesforce data quality and activity tracking
• - Annual giving and small-dollar development activities
• - Donor stewardship communications

Requirements

• At least 5 years of progressively responsible professional experience in nonprofit development, communications, digital marketing, e-commerce, sales and marketing, donor relations, or a closely related field.
• Exceptional professional writing, editing, proofreading, and verbal communication skills.
• Demonstrated understanding of consumer or audience behavior and the factors that influence people to take action online.
• Experience creating communications with clear calls to action and using data to determine whether those communications successfully converted readers into donors, customers, registrants, attendees, leads, or other engaged constituents.
• Understanding of concepts including audience segmentation, conversion, urgency, motivation, cultivation, stewardship, testing, and lead nurturing.
• Uses emerging technology as tools to enhance research, brainstorming, editing, analysis, organization, and workflow efficiency–not as substitutes for original thinking, professional judgement, or authentic communication.
• Professional experience using a CRM to manage donors, customers, prospects, leads, interactions, and follow-up. Salesforce experience is strongly preferred.
• Experience using an email marketing platform such as Mailchimp and interpreting open rates, click-through rates, conversion rates, and other engagement metrics.
• Experience writing and maintaining organizational website content (Wordpress preferred), managed through a content management system, such as Airtable.
• Demonstrated ability to manage multiple campaigns, deadlines, audiences, and projects simultaneously.

Preferred

• Preferred Qualifications - Experience working for a nonprofit organization, educational institution, arts organization, youth development programs, or other mission-driven organization. - Appreciation of classical music or music education. - Experience with Salesforce. - Experience with Mailchimp or comparable email marketing platforms. - Experience with donor prospecting, moves management, and donor portfolio management. - Experience with digital fundraising, direct-response marketing, e-commerce, sales, membership, subscription, or another field involving measurable audience conversion. - Experience with customer service or constituent experience systems. - Experience using Canva or similar tools to produce basic branded materials. - Experience working collaboratively with social media, design, photography, or video professionals. - Experience with A/B testing, audience segmentation, conversion optimization, lead nurturing, or similar approaches to improving digital performance. - Familiarity with communities in South King County.

Benefits

• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Flexible schedule
• Opportunity for advancement
• Training & development
• Vision insurance