Commercial Area Manager

Position Summary

The Commercial Manager oversees the operations of a location under the direction of the Director of Operations to ensure 24/7 professional parking management. As part of an employee-focused, servant leadership culture, this role supports company programs and initiatives while also addressing the operational needs of assigned teams and locations.

Principal Job Duties

• Manage, plan, schedule, train, and direct on-site employees.
• Identify high-potential employees to support organizational growth.
• Oversee payroll processing and ensure timely approval of employee hours.
• Partner with Payroll and HR to ensure accurate pay practices and wage/hour compliance.
• Manage financial performance of assigned locations, including budgeting and revenue enhancement initiatives.
• Oversee transitions of newly assigned locations from contract acceptance through operational opening while ensuring client satisfaction.
• Develop and maintain positive client relationships to support business retention.
• Ensure all contractual obligations between LAZ Parking and clients are implemented and maintained.
• Support due diligence efforts for new business opportunities, including:
  • Rate surveys
  • Ticket pulls
  • Site photos
  • Marketing brainstorming
• Complete daily, weekly, monthly, and annual operational and financial reporting.
• Maximize revenue, manage expenses, and maintain high customer satisfaction standards.
• Organize and oversee event operations at applicable locations.
• Monitor and analyze market parking rates and recommend pricing adjustments.
• Support implementation of additional projects, programs, and operational initiatives.
• Perform other related duties as assigned.

Education

• Bachelor’s Degree preferred, or equivalent work experience.

Experience

• 1+ year in a management role.
• Proficiency in:
  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • General Microsoft Office applications
• Parking management experience preferred but not required.
• Experience with:
  • Financial statements
  • P&L management
  • Budgeting
• Ability to maintain schedule flexibility to meet operational needs, including occasional work outside standard business hours.

Skills & Competencies

• Continuous improvement mindset with strong problem-solving abilities.
• Strong customer service orientation.
• Ability to coach and support employees and managers effectively.
• Ability to overcome operational challenges with urgency and resilience.
• Encourages open communication and idea sharing.
• Strong team-building and interpersonal skills.
• Ability to work independently and manage multiple priorities simultaneously.
• Professional communication skills across all organizational levels.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates urgency, responsiveness, and timeliness.

Physical Requirements

• Willingness to work outdoors and in varying weather conditions, including heat, rain, wind, and snow.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Information

• FLSA Status: Non-Exempt
• LAZ Parking is an Equal Opportunity Employer and participates in E-Verify.