Responsibilities

• Manage the online community/forum platforms, overseeing day-to-day operations from member engagement to platform administration.
• Moderate discussions and enforce community guidelines to maintain a positive, respectful environment.
• Develop and execute strategies to grow membership and increase active participation across the community.
• Plan and publish content, including announcements, discussion prompts, and newsletters, to drive engagement.
• Track engagement metrics and analyze trends to inform community strategy and report to leadership.
• Troubleshoot technical platform issues and coordinate with IT/dev teams on fixes, upgrades, and integrations.
• Identify and recommend process improvements and best practices for community management and platform tools.
• Serve as a liaison between the community and internal teams, surfacing member feedback and escalating issues as needed.
• Support onboarding and training of new members to ensure a smooth entry into the community.
• Coordinate with communications/public affairs teams on messaging and outreach related to the community.

Requirements

• BA/BS degree in Communications, Marketing, or equivalent discipline or experience
• 5 years of relevant community management experience with increasing levels of responsibility
• Prior experience moderating and administering an online forum, social platform, or membership community
• Prior experience developing and executing member growth or outreach strategies
• Familiarity with forum/platform administration, user permissions, and basic technical troubleshooting
• Prior experience tracking and reporting on engagement metrics
• National Agency Check and Inquiries (NACI) with ability to obtain a Security Clearance
• U.S. Citizen