We aren’t just another agency; we are a growth partner. At More Than Scaling, we help e-commerce brands scale profitably by blending aggressive strategy with transparent performance tracking. We hold our brands to high standards—and we hold ourselves to even higher ones.

We are looking for a Client Success Manager (CSM) who lives at the intersection of data and relationships. You will be the "bridge" between our elite Media Buying team and our clients. Your mission: Ensure every client feels informed, confident, and clear on how we are driving their ROI.

• Own the Relationship: Serve as the primary post-onboarding contact for a portfolio of e-commerce brands.
• Strategic Communication: Lead the conversation in Slack and via video calls, translating complex Google Ads data into clear, actionable business insights.
• Media Buyer Liaison: Partner with our internal specialists to ensure campaign execution perfectly aligns with the client’s business goals.
• Proactive Reporting: Deliver consistent weekly updates that don't just "report the weather" but explain the why behind the numbers.
• Retention through Excellence: Monitor account health proactively to catch issues before they become problems.

• You have 2+ years in a client-facing role within a PPC or Digital Marketing agency.
• You understand Google Ads well enough to explain a ROAS dip or a scaling opportunity without breaking a sweat.
• You are a Slack Power User—you’re organized, responsive, and know how to manage expectations digitally.
• You thrive in a fast-paced environment where you own your results (no micromanagement here).

• You prefer to hide behind a dashboard and avoid client interaction.
• You need a "to-do list" handed to you every morning.
• You struggle to manage multiple priorities or high-growth expectations.

• Agency Experience: 2+ years of client-facing PPC/Digital Agency experience (Required).
• Platform Knowledge: Solid grasp of Google Ads and e-commerce performance metrics (Required).
• Communication: Exceptional written and verbal English.
• Timezone: Must be available during our core window (8:00 AM – 3:30 PM EST).

• High-Upside Pay: A performance-driven model where your income grows as your managed accounts do.
• Elite Culture: Work with a high-performing team that values results over red tape.
• Impact: You aren't just a cog in a machine; you are directly responsible for the growth of scaling brands.

We value personality and communication skills above all else. To be considered, please include a 1–2 minute intro video covering:

1. Your experience managing client relationships in the PPC space.
2. Your familiarity with Google Ads/E-commerce metrics.
3. Your philosophy on "proactive" vs. "reactive" communication.