Seedtag

Client Success Coordinator

New York, USA (Hybrid)

Job Description We’re looking for a Client Success Coordinator to join our team in New York and play a key role in shaping the future of neuro-contextual advertising at a global scale. Who We Are Seedtag is the leading Neuro-Contextual Advertising Company. We are redefining how advertising works in a privacy-first world by moving beyond keywords and cookies, towards understanding human emotion, intent, and context. Powered by advanced AI and neuroscience, our proprietary technology, Liz, delivers a deep, human-like understanding of content and attention. This enables brands to connect with audiences at the right moment, in the right mindset, with ads that are relevant, engaging, and respectful of the user experience. Founded in 2014 by two ex-Googlers, Seedtag has grown into a global company with 700+ Seedtaggers across 17 countries, backed by €250M in funding, and expanding rapidly across the open web and Connected TV. We’re not just building technology, we’re rewriting the rules of advertising. The Role By providing exceptional service from a customer’s very first touch point through to activation and post-campaign analysis, Seedtag aims to provide a pain-free launch process, watchful stewardship, unparalleled insights during flight and a solutions-oriented analysis that optimizes toward client KPIs and outcomes. With thorough measurement and reporting to demonstrate the power of our platform including custom recommendations on how a client’s strategy can evolve and improve, the Client Success Manager will become the trusted, consultative partner of brands and agencies looking to leverage cookie-less, privacy-first contextual solutions that drive measurable results. Your Challenge As Client Success Coordinator, you will: Internally initiate and execute client campaigns in accordance with agreed-upon timelines and budgets in partnership with the account’s lead Client Success Manager and Ad Operations team. Assist in developing responses to client inquiries and provide internal stakeholders with necessary materials for response in a timely manner. Own client reporting responsibilities, ensuring clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences ([e.g., weekly, monthly] Monitor campaign performance regularly and flag necessary adjustments in partnership with CSMs and the Ad Operations team. Aid CSMs in conducting post-campaign analysis within two weeks of campaign completion to identify areas for improvement. Escalate unresolved issues to senior management or Adops as necessary, summarising the problem and attempted solutions clearly. Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management. Manage custom creative tickets in accordance with client needs and internal SLAs. Maintain a high customer satisfaction score. Oversee the monthly billing process for managed accounts. What You’ll Need to Succeed You have 1-2 years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships. You have assisted in executing either direct-sold or programmatic advertising campaigns You have basic knowledge of the digital advertising landscape You are proficient in Excel and regularly analyse data to generate insights and applicable learnings. You excel at building strong relationships with others, with communication skills being one of your top attributes. You have a proven track record of client satisfaction with your deliverables, with an emphasis on being timely and thorough. You are proficient in English with excellent verbal and written communication skills. You are adaptive, organized, and analytical, regularly relying on your resourcefulness to arrive at solutions to ever-arising problems. Why Join Seedtag? This is a defining moment to join Seedtag, a company that combines scale, ambition, and soul. Growth & Opportunity: Accelerated, hands-on development with real ownership, global projects, and internal mobility. Flexibility: We trust you to balance work and life with flexible schedules and a hybrid model; work from home, the office, or wherever you do your best work. Learning & Development: Access to online learning, continuous training, and optional English or Spanish group classes. Culture that Cares: Well-being is part of how we work, supported by initiatives like SeedDay, Digital Disconnection, and team-building moments. Connection & Fun: Global events, offsites, celebrations, and a strong sense of belonging across all Seedtag locations. Additional Perks Flexible remuneration plan. Program for transit and parking. Health insurance: Comprehensive coverage is included. Gympass: Access to wellness programs and fitness classes. Unlimited Paid Time Off. 401K: Seedtag will be making a matching contribution of the first 6% of pay, up to $4,000 per year. Ready to Join the Seedtag Universe? If you’re looking for a place where technology has soul, where ideas turn into impact, and where people truly come first, welcome to Seedtag. At Seedtag, we foster an inclusive environment where everyone can thrive. We welcome diverse perspectives, as they fuel our innovation and growth. If you require any accommodations during the hiring process, please let us know. We’re committed to ensuring a positive and accessible experience. Send us your CV and let’s build the future of advertising together. #MakeItHappen #OneTeamOneDream #ILoveSeedtag #DreamBig Seedtag participates in E-Verify. We use E-Verify to confirm the employment eligibility of all new hires in the United States.