📢 Client Retention Specialist (Remote, Full-Time)

• Company: Lazy Cow Media LLC
• Team Size: 27 members (Work Hard. Play Hard. mentality)
• Location: Fully Remote — Work from anywhere in the world 🌎
• English Requirement: Fluent spoken and written English (Non-negotiable)
• Compensation (OTE): $1,200 – $1,500/month

Do You Have What It Takes to Save a Client?

We’re looking for a confident, persuasive, and emotionally intelligent Client Retention Specialist to handle cancellation requests and retain clients who are considering leaving.

This is not a traditional customer support role where you simply process cancellations. Your job is to speak with clients, understand why they want to cancel, address their concerns, present appropriate solutions, and save the relationship whenever possible.

You’ll be speaking with frustrated, disappointed, or uncertain clients, so you must be calm under pressure, comfortable handling objections, and able to guide difficult conversations toward a positive outcome.

Every client you retain protects company revenue and earns you additional commission.

⚙️ What You’ll Be Doing

• Conduct cancellation calls: Call clients who have requested to cancel, identify the real reason behind their decision, and work to retain them.
• Handle objections and concerns: Address issues related to pricing, results, billing, fulfillment, expectations, or product usage.
• Present retention solutions: Offer approved solutions such as account adjustments, service changes, additional support, pauses, or other retention options.
• De-escalate difficult conversations: Remain professional and solution-focused when speaking with frustrated or upset clients.
• Protect the client relationship: Rebuild trust, reinforce the value of our services, and help clients feel heard and supported.
• Manage refund requests: Explain client agreements and company policies clearly while attempting to resolve concerns before a refund or cancellation is processed.
• Document every conversation: Record cancellation reasons, objections, offers made, outcomes, and follow-up actions inside GoHighLevel (GHL) and Freshdesk.
• Coordinate with billing and fulfillment: Work with internal departments when a client’s concerns involve payments, onboarding, campaign performance, or service delivery.
• Follow up with at-risk clients: Stay on top of open conversations and ensure no cancellation request is ignored or forgotten.

👤 Requirements

• English Fluency: Exceptional written and spoken English communication skills (entirely fluent).
• Availability: Ability to work full-time in a remote customer support capacity handling both support tickets and live client calls.
• Execution: Impeccable order-following and a proven track record of adhering precisely to standard instructions and workflows.

🌟 Preferred Qualifications

• Tech Savvy (GHL & Ticketing): Experience with (or an ability to quickly become proficient in) GoHighLevel (GHL), along with hands-on experience using Freshdesk or similar customer support ticketing systems.
• Cross-Functional Collaboration: Proven ability to collaborate cross-functionally with technical, billing, and fulfillment teams to resolve client issues.
• Retention & Account Management: Experience managing client cancellations and refund requests in accordance with company agreements.
• High Ownership Mindset: Prior experience in a high-ownership customer support or client success role focused strictly on client retention.
• Calm Under Pressure: Ability to manage emotional or confrontational conversations without becoming defensive.

💰 Compensation for High Performers

• Base Salary: $1,200/month, paid bi-weekly.
• Commission: Earn additional compensation for successfully retained clients.
• Typical Earnings: $1,300 – $1,500/month (base salary + commissions).
• Performance Review: Base salary may be renegotiated after 60 days for proven top performers.

🛑 HOW TO APPLY

We don’t hire average. We hire people who give a damn. To ensure your application is processed, please apply here on LinkedIn first, and then complete our official application form.

👉 Step 1: Click the "Apply" button here on LinkedIn. 👉 Step 2: Complete the application form here: https://forms.gle/3AP12AwnJZCCgz1JA

⚠️ CRITICAL NOTE: Your application will only be considered if you attach the Loom video through the form. Applications without the Loom video, or those that do not complete both steps, will be automatically disqualified.