Responsibilities

• Serve as the first point of contact for prospective clients through phone, email, website, and social media inquiries.
• Provide a warm, professional, and polished first impression of our firm.
• Gather information from prospective clients and help determine whether projects are a good fit for our services.
• Coordinate initial consultations and maintain organized client intake records.
• Follow up with prospective clients and help move qualified leads through the inquiry and consultation process.
• Provide exceptional customer service to both prospective and existing clients.
• Assist in developing and implementing marketing strategies that attract our ideal, high-end residential design clients.
• Create polished marketing materials that consistently reflect our firm's brand and aesthetic.
• Assist with email marketing, promotional materials, advertising, events, and other marketing initiatives.
• Identify opportunities to increase brand awareness and generate qualified leads.

Requirements

• Previous experience in marketing, communications, social media, or a related field.
• Strong customer service or client-facing experience.
• Proven experience creating and managing content for Instagram and Facebook.
• An exceptional eye for photography, graphics, layout, branding, and visual presentation.
• Experience marketing to luxury or high-end consumers.
• Excellent written and verbal communication skills.
• Strong copywriting skills and the ability to write engaging social media and marketing content.
• Experience with Canva or comparable graphic design programs.
• Strong organizational skills and attention to detail.
• A polished, friendly, and confident communication style.

Preferred

• Examples of work: portfolio or samples of previous Instagram accounts, Reels, social media posts, marketing materials, email campaigns, graphics, or other branded content are strongly encouraged.