Social Practice

Client Experience Manager

Dallas, TX (Hybrid)

Application Instructions: To be considered for the Client Experience Manager role, you must complete our online application, which includes a short 7–10 minute Culture Index assessment. This assessment is a vital part of the process, helping us understand your personality, work style, and approach to tasks and problem-solving. 👉 Follow the link below to complete the application and assessment: https://forms.gle/fcUR9wPGR4CWbDAF8 Location: Dallas, TX (Hybrid - Office on Tuesdays + Thursdays, Remote M/W/F) Starting Salary: $65,000 + Quarterly Performance Bonuses About the Role: Lead Clients. Drive Growth. Deliver Results. At Social Practice, the Client Experience Manager is a high-responsibility, client-facing leadership role for someone who can consult, influence, and drive measurable growth inside a portfolio of high-revenue medical aesthetics practices. If you're energized by helping CEOs and founders of ambitious medical practices grow their patient volume through a strategic marketing strategy, this is your seat. You will own 15-20 client relationships, acting as the strategic quarterback of each account. Your job is to guide the client’s vision, lead content campaigns, expand revenue, and deliver results. You are not waiting for tasks—you are the one setting the pace, diagnosing what the client needs before they ask, and confidently leading conversations that drive action. You are persuasive, consultative, detail-driven, and sharp. You thrive in fast-paced environments, juggle multiple projects with ease, and don’t shy away from challenging client conversations. You’re here to make things happen, not babysit a content calendar. About Social Practice Social Practice is a social media agency that is passionate about creatively telling stories to drive awareness & revenue for our clients. We specialize in managing organic and paid social media campaigns in order to gain exposure for our clients. We serve ambitious, mission-driven medical aesthetics practices across the US. Our vision is to be the most impactful social media agency in the medical aesthetics industry. Every member on our team plays a vital role in the success of our mission of bringing hope and healing to more patients through the power of social media. By embodying our core values—Take Ownership, Humbly Confident, Growth Mindset, Joyfully Passionate, and Self-Discipline—the client experience manager significantly contributes to the success of social media campaigns and to Social Practice's long-term success. Job Responsibilities: Strategic Growth & Consulting Serve as the primary marketing strategist for each client—ensuring monthly campaigns align with business goals Pitch expanded services and upsells proactively (photoshoots, paid ads, etc…) Analyze performance and drive campaign improvements through confident recommendations Lead client calls with clarity, confidence, and data-backed insight Campaign Oversight & Execution Oversee the planning, production, and quality of monthly content across social platforms, email, and video Collaborate with our creative team to ensure every deliverable is on brand and on time Direct photoshoots and content capture days (travel is required – all expenses paid) Ensure all creative reflects the client’s evolving goals and maintains brand integrity Client Relationship & Retention Build high-trust partnerships by anticipating needs, overdelivering, and solving problems before they arise Lead onboarding for new clients, ensuring a smooth and professional first impression Protect and grow the relationship—client retention is a key KPI Be the go-to advisor who makes the client feel seen, heard, and taken care of Internal Leadership & Communication Rally cross-functional teams around your accounts with energy and clarity Drive internal accountability—ensuring deadlines, expectations, and quality are met Train and support new team members as needed Provide feedback and ideas to improve internal systems, deliverables, and client outcomes Role Requirements: 5+ years in client-success roles - preferably in marketing, media, PR, or branding Bachelor’s Degree in Communications, Marketing, Business, Public Relations, or related field. Strong presence and confidence in high-level client meetings Proven success growing accounts, upselling services, and maintaining retention Deep understanding of content marketing and social media strategy High attention to detail and sharp visual eye for brand alignment Strong organizational skills and ability to manage deadlines under pressure Proactive, persuasive, and emotionally intelligent communicator Experience working with creative professionals (designers, video, photo teams) Bonus: Experience in aesthetics, med spa marketing, or luxury client service Compensation & Benefits Base Salary: $65,000+ annually Quarterly Bonus Structure based on managed revenue, client retention, upsells, and client feedback Medical, Dental & Vision Insurance IRA Retirement Plan 3 Weeks PTO (vacation, sick, holiday) $50/month Cell Phone Stipend + $50/month Wellness Reimbursement Office Days are on Tuesdays and Thursdays in our Dallas office We work remotely on Mondays, Wednesdays, and Fridays Growth Opportunities: Top-performing Client Experience Managers are eligible for fast-track promotions into Director or Business Development roles. If you’re hungry to lead, build systems, and grow with us—this role is a launchpad. We don’t just manage social media—we build brands that matter and grow businesses that transform lives. At Social Practice, you’ll be surrounded by high performers, bold ideas, and a team that’s passionate about doing meaningful work.