Responsibilities

• Client Service: Responsible for the day-to-day ownership, development and nurturing of client relationships
• Client Service: Responsible for using your knowledge of key client challenges to seek new opportunities for increased revenue on your piece(s) of business, proactively driving these internally and presenting them to the client
• Client Service: Be the voice of the client within the agency and the voice of the agency to the client, and mediate between the two to get to the most effective outcome
• Client Service: Responsible for managing up to your bl/mp in order to keep them sufficiently informed on the day-to-day of the account or of any issues or opportunities
• Client Service: Ensure the briefs, work and team are thinking in an integrated way
• Client Service: Must maintain a high level of knowledge of the client’s business
• Creative & Strategic: Be an integral part of the development of strategic and creative output, attending all key meetings and ensuring required actions are done by you or your team
• Creative & Strategic: Pressure test creative briefs and work against the client’s needs at every stage of a campaign’s lifecycle
• Creative & Strategic: Be a strategic partner to your planner on the client business
• Creative & Strategic: Check creative output for alignment to the client’s business objectives and ensure this is key in the presentation of that work

Requirements

• Minimum 10 years of experience in account management, account planning, advertising, communications or marketing
• Minimum 5 years of experience in digital marketing agency or client-side experience managing complex relationships and delivering multi-channel experiences
• Minimum 3 years of experience working in a matrix team environment delivering campaigns that could include CRM, communications, content marketing, cross-channel marketing programs including web development, mobile products, social

Preferred

• Bachelor's degree or equivalent (minimum 12 years) work experience
• At least 9 years of digital marketing agency or client-side experience managing complex relationships
• Solid understanding of creative and production processes across channels
• CRM expertise and proficient understanding of how to integrate CRM into emerging channels
• Strong ability to understand insights and turn them into strategic plans
• Ability to independently manage multiple projects simultaneously
• Ability to inspire and lead teams by setting forth a vision for the account
• Ability to negotiate SOWs on behalf of the agency and manage scope with client
• Must possess ability to translate vision into tactical steps within a project
• Experience or category knowledge for assigned client preferred