Responsibilities

• Partner with internal Sales teams and external customers to deliver clear, timely, and professional communication
• Own and lead new customer set up processes
• Lead for Commercial team EDI customer priority set up and manage cross functional teams responsible for implementing to ensure customers are set up in a timely manner
• Lead special projects requiring working with cross functional teams as needed
• Own tracking Petmate price increase implementation, which includes proactively managing a price increase tracker and regular communications with Commercial team on status
• Support customer-specific requirements across key retail, eCommerce, and distributor accounts
• Maintain and update customer portals, ensuring accuracy of product data, assets, and required documentation
• Serve as a point of contact for customer requests, ensuring alignment with internal teams and timely follow-up
• Develop customer and category specific comp shops to aid in assessing opportunities for growth
• Support new product launches through accurate item setup, asset distribution, and customer onboarding requirements

Requirements

• Strong written and verbal communication skills with a customer-first mindset
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Proven ability to problem-solve, adapt quickly, and work effectively in a fast-paced environment
• Ability to work independently with minimal direction while collaborating cross-functionally
• Strong project management and time management skills
• Advanced proficiency in Microsoft Excel (data management, analysis, and reporting)
• Working knowledge of Microsoft Office (Outlook, PowerPoint, Word)
• Experience with ERP systems (Oracle preferred) and customer portals
• Familiarity with CRM systems or data/reporting tools is a plus
• Experience supporting retail, eCommerce, or distributor channels