Responsibilities

• Arrive at work every day in good physical and mental condition, and be at a work station prepared to work on time at the beginning of the shift.
• Work shifts up to 12 hours in length during the day and night
• Serve as the communication anchor point for Police, Fire/EMS, Animal Control, Jail, Public Works, Volunteers, etc. for a large population and the geographical area of multiple cities.
• Answer incoming requests via a variety of communications channels, and coordinate requests for service or information accordingly by transferring calls to multiple locations as needed.
• Handle initial contact with walk-in complainants requiring police assistance.
• Resolve citizen concerns or problems through self-action or referral to the proper resource; supporting the Department’s community-based policing philosophy.
• Receive requests for many types of incidents and coordinate emergency and non-emergency response with units in the field.
• Receive medical emergency requests and provide CPR and Emergency Medical Dispatch Instructions to the caller until emergency responders arrive.
• Dispatch appropriate units to locations where assistance is needed.
• Maintain radio contact, monitor unit activity and location, dispatch emergency units, anticipate emergency responders needs, and record details of calls for service.

Requirements

• High school diploma or GED equivalent.
• Valid Texas Driver’s License and a safe driving record.
• Ability to pass a vision test with correctable vision of 20/30.
• Ability to pass an Audiogram Test.
• Ability to type 25 words per minute.
• One (1) year emergency dispatch experience preferred.
• Pass a written entrance exam, background investigation, psychological test, physical examination, and interview board. Ability to pass an aptitude test.
• Due to Criminal Justice Information Security (CJIS) requirements, the incumbent must never have been convicted, put on court-ordered community supervision, or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Class A Misdemeanor Conviction, Deferred Adjudication or Felony Conviction are permanent disqualifiers.
• Ability to complete and return a personal history statement within a given length of time.
• Ability to think and act quickly, accurately and calmly in emergency situations.