Responsibilities

• Develop and direct Legacy Rewards Club operations in accordance with established company policies, budgets, procedures, and specifications.
• Ensures the highest possible standards of guest service are provided and addresses all guest and Team Member issues in a timely manner.
• Responsible for the successful overall direction and management of all activities related to guest development, casino services, promotions, and the maintenance of the casino guest base.
• Maintain appropriate Team Member levels by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating Team Members, as needed.
• Manages Legacy Rewards and Casino Host Team Members to develop communication, and relationship building efforts to guest and floor Team Members.
• Develops, implements, and executes promotions, to include maintaining budgets, staffing, orders, Gaming Commission approvals, timely payments, pro and post forma, and training.
• Works with Director of Marketing to recommend promotions based on results and guest data trends to ensure promotions are delivering budgeted goals.
• Communicates promotions in a timely fashion, ensuring production deadlines are met to ensure timely promotional/advertising support.
• Assist with proofing of all advertising materials related to promotions, special events, and the Legacy Rewards Club.
• Process and ensure the execution of agreed-upon contracts with all outside vendors.

Requirements

• Minimum age requirement is 21.
• Bachelor’s degree in Business Administration or Marketing from a four-year college, or four (4) years’ related experience and/or training or an equivalent combination of education and experience.
• Possess excellent communication and organizational skills.
• Four (4) years casino marketing, casino players club and guest-service experience required, with two (2) years progressive supervisor/managerial experience.
• Must be computer literate including fluent experience in Microsoft Office and Casino Management System, Synkros experience preferred.
• Able to read, analyze and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence, and to speak effectively before groups of guests or Team Members of the company.
• Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Must have a valid driver’s license, and be insurable through the casino insurance carrier.
• Must be able to obtain and retain a gaming license through the Tule River Tribe Gaming Commission.