Call Center Agent

USA (Remote)

$40K/yr – $61K/yrIntern/New GradFull time

Posted 8 days ago

Job Summary

Own and manage core Call Center Agent workflows at GG Media Inc., handling multi‑channel requests, account reviews, issue resolution, follow‑up tracking, and escalation to ensure service standards and timely handoffs.

Lead across queue management, client communication, and account review to keep handoffs visible.
Review accounts and case history to support problem solving and documentation.
Escalate complex cases with context to the next owner to ensure deadlines are met.

Job Description

Responsibilities

Handle assigned customer requests through approved service channels for the Call Center Agent workflow at GG Media Inc.; combine Queue Management, Client Communication, and Account Review so handoff quality stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Service Standards, Status Updates, Quality Assurance, Customer Service, Queue Management, and Service Documentation.
Review account or case history before responding for the Call Center Agent workflow at GG Media Inc.; combine Service Documentation, Problem Solving, and Customer Service so exception tracking stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Service Standards, Status Updates, Quality Assurance, Customer Service, Queue Management, and Service Documentation.
Resolve routine issues and document the outcome clearly for the Call Center Agent workflow at GG Media Inc.; combine Call Handling, Account Review, and Customer Care so source accuracy stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Service Standards, Status Updates, Quality Assurance, Customer Service, Queue Management, and Service Documentation.
Track open follow-up items until ownership is confirmed for the Call Center Agent workflow at GG Media Inc.; combine Multichannel Support, Customer Service, and Chat Support so owner visibility stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Service Standards, Status Updates, Quality Assurance, Customer Service, Queue Management, and Service Documentation.
Escalate complex cases with enough context for the next owner for the Call Center Agent workflow at GG Media Inc.; combine Quality Assurance, Customer Care, and Service Standards so deadline control stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Service Standards, Status Updates, Quality Assurance, Customer Service, Queue Management, and Service Documentation.