Bilingual Customer Support Specialist (Chinese)
San Jose, CA (On-site)
Posted 2 months ago
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Job Description
Job Description:
We are actively seeking a talented and self-driven Bilingual Customer Support Specialist (Chinese Speaking) to join our team at our San Jose office. As a Bilingual Customer Support Specialist, your primary responsibilities will include direct customer engagement, product testing, content creation, data analysis, and providing feedback to headquarters for new product suggestions and improving current products. Fluency in English and Mandarin is a requirement for this position.
Responsibilities:
- Customer Interaction: Directly engage with customers to gain insights into their product usage, understand their needs, and provide tailored support to ensure optimal satisfaction.
- New Product Field Testing and Comparison: Perform comprehensive field tests and comparisons for new products. Evaluate their performance against competitors and provide detailed feedback to enhance features and overall performance.
- FAQ Writing and User Manual Proofreading: Develop informative and user-friendly frequently asked questions (FAQs) based on customers' common issues. Additionally, proofread product user manuals to ensure clarity, accuracy, and accessibility.
- Feedback to HQ for New Product Suggestions and Improving Current Products: Gather customer feedback and provide insights to the headquarters regarding potential new product ideas and areas of improvement for current products.
- Data Analysis for New Product Ideas: Analyze data, including customer feedback and market trends, to generate insights and recommendations for new product development. Use data-driven insights to identify niche opportunities and market demands.
- Chair the Customer Focus Group and collect feedback on new product testing.
Requirements:
- Mature individuals with bachelor's degree in Marketing, Business, engineering or a related field.
- Proven experience in marketing or similar roles, preferably with a focus on customer engagement, product testing, and data analysis.
- Fluency in both English and Chinese (Mandarin or Cantonese) is a must.
- Strong English writing skills for creating engaging and persuasive content.
- Self-driven, proactive, and ability to work independently.
- Strong problem-solving skills and the ability to think creatively.
- Familiarity with consumer electronics or related industries would be an advantage.
If you are a proactive and results-oriented professional with excellent communication skills, fluency in both English and Chinese (Mandarin or Cantonese), and have a strong passion for customer satisfaction, data analysis, and executing impactful marketing strategies, we encourage you to apply for the position of Bilingual Customer Support Specialist (Chinese Speaking). Join our team and play a pivotal role in generating new product ideas and enhancing the overall customer experience.
Job Types: Full-time, Part-time
Pay: $25.00 - $35.00 per hour
Benefits:
- Health insurance
Education:
- Bachelor's (Required)
Language:
- Chinese (Required)
- English (Required)
Work Location: In person
Avantronics Ltd
Avantronics designs, develops and manufactures innovative high quality accessories for the world's most popular gadgets. From cases, screen protectors and accessories for iPod, iPhone,iPad, smartphones and tablets to portable speakers, earphones and cables and power products.Avantree is a well-known brand owned by Avantronics, who treat the brand with the sort of loving care and attention normally only reserved for children from their parents.Avantronics engineers are meticulous in their materials selection, and design to enhance or preserve the unmatchable value/costs ratio high-end products.Made with Simply Convenience and an eye for stylish functionality, Avantronics hign-end products are designed to fit your lifestyle.We are committed to environmental stewardship. Whenever possible, we use recycled and/or naturally bio-degradable materials for packaging and boxing. In manufacturing our products, we adhere strictly to RoHS standards which were enacted to eliminate the use of hazardous substances during production.Today, Avantronics designs, manufactures and delivers useful and fun solutions for phone users in the Americas, Europe and Asia, through major retailers and online.
