Responsibilities

• Provide admin support for front-of-house operations leadership, ordering operation/office supplies, coordinating repairs and project management.
• Manage vendor relations and external relationships with contractors and suppliers necessary to run the business.
• Manage all group reservation requests and communications for the Tour operations year-round, working alongside our online ticketing platform.
• Assist the General Manager to develop and manage the annual marketing budgets and local initiatives for both locations.
• Oversee all marketing related design requests, maintain timelines, order printed materials, write/record radio ads, website updates.
• Track ROI of marketing spends and utilize data for future planning and targeted execution
• Serve as the onsite Ben & Jerry’s ambassador for local and regional tourism associations, maintaining membership and participation in meetings and events to drive visitor traffic
• Coordinate promotions (print and social media) drawing attention to flavors, special occasions and current company initiatives
• Oversee local marketing budgets for sponsorship requests.
• Assist Operations Managers to submit weekly hourly staff payroll for both the Waterbury and Burlington locations.

Requirements

• Highly professional, patient, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service
• Self-motivated, autonomous, proactive, and responsive disposition to anticipate and fulfill customer and staff needs
• Associates or College degree in Marketing or Hospitality preferred or 3-5 years of relevant experience
• Ability to work with independently with limited or no supervision
• Ability to work effectively under pressure and meet tight deadlines
• Excellent written and verbal communication skills
• Strong follow through, organization and time management skills, including the ability to multi-task
• Experience in project management and budgeting
• Strong accounting/finance experience and understanding
• Experience in handling customer complaints and providing effective guest service recovery

Benefits

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• There ongoing learning and development opportunities
• Medical, dental and (where applicable) vision coverage
• Health and wellbeing support, including employee assistance programs and wellness initiatives
• Health-related savings and spending accounts
• Retirement savings programs with a competitive matching plan
• Additional employee perks (e.g., corporate discounts, commuter or learning support)