Behavior Support Specialist Team Lead
Elyria, OH
Posted 2 months ago
Job Description
IDD Behavioral Support Specialist Team Lead
We are seeking a passionate and experiencedIDD Behavioral Support Specialist Team Lead to join our dynamic team. The ideal candidate will be responsible for leading and managing our community team to foster engagement, support, and growth within our user base.
Key Responsibilities
- Lead, mentor, and manage the community team to ensure effective community engagement and support.
- Develop and implement community strategies that align with company goals and enhance user experience.
- Monitor community health and engagement metrics, providing regular reports and insights to stakeholders.
- Coordinate with cross-functional teams including marketing, product, and customer support to address community needs and feedback.
- Oversee the creation and moderation of community content across various platforms including forums, social media, and events.
- Handle escalated community issues and ensure timely resolution to maintain a positive community environment.
- Organize and lead community events, webinars, and initiatives to drive participation and growth.
- Stay up-to-date with industry trends and best practices in community management.
Qualifications
- Bachelor’s degree in Communications, Marketing, Business, or a related field.
- 3+ years of experience in community management or related roles, with at least 1 year in a leadership position.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven ability to develop and execute community engagement strategies.
- Experience with community platforms, social media management, and analytics tools.
- Ability to handle conflict and difficult situations with professionalism and empathy.
- Passion for building and nurturing online and offline communities.
How to Apply
If you are excited about leading a team dedicated to building vibrant communities, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role.
ViaQuest
ViaQuest’s main lines of business are all aimed at helping others achieve the best and brightest services.Disability ServicesAt ViaQuest, we understand the unique and specialized needs of those with developmental disabilities and have built our comprehensive service model to support individuals regardless of their situation. We take the time to get to know each person and tailor our support based on their personal needs and goals. We are committed to helping individuals reach both their personal and employment goals while turning dreams into realities.We are the only provider who serves people across the continuum of care; from daily living skills to physical health to mental and behavioral health.Behavioral and Mental Health ServicesWe understand that psychiatric and behavioral care needs to be easily accessible, comprehensive and individualized. At ViaQuest, we have the resources and expertise needed to properly manage the complexities of psychiatric and behavioral care, enabling you to live your best life possible.
