About Deery Brothers Chrysler Dodge Jeep Ram

Deery Brothers Chrysler Dodge Jeep Ram Waukee is committed to providing exceptional automotive experiences through outstanding customer service and professional sales support. Join our team and become part of a reputable company known for excellence in the automotive industry.

Job Details

• Salary: 2,700 to 5,000 per month
• Job Type: Full Time
• Location: Waukee, IA 50263

Position Summary

We are seeking an Automotive BDC Customer Service Representative who excels in communication and customer engagement. This role focuses on managing incoming and outgoing communications to schedule sales and service appointments and support sales management with valuable feedback.

Key Responsibilities

• Respond to all incoming internet inquiries via calls, emails, and texts using proven scripts.
• Make outbound calls to customers to schedule sales and service appointments.
• Log all customer comments and update customer information accurately.
• Schedule and confirm appointments, reschedule no-shows, and follow up as needed.
• Coordinate with sales and service departments to track appointment outcomes.
• Generate and send letters, postcards, and emails to maintain contact with customers following company timelines.
• Use marketing initiatives to contact customers and respond to website requests.
• Assist with other duties as assigned to meet business needs.
• Meet or exceed monthly appointment scheduling goals.

Work Hours

This is a full-time position. Specific work hours will be provided during the hiring process.

Equal Opportunity

Deery Brothers Chrysler Dodge Jeep Ram is an Equal Opportunity Employer and maintains a drug-free workplace.

Job Requirements:

Qualifications

• High school diploma or equivalent.
• Experience in phone-based customer service or telemarketing, preferably within automotive, business development, or customer service sectors.
• Comfortable using scripts and word tracks to engage customers effectively.
• Professional, enthusiastic, and friendly demeanor at first point of customer contact.
• Excellent verbal and written communication skills.
• Ability to communicate with sales management and internal teams effectively.
• Highly organized with strong time management and multitasking skills.
• Self-motivated and able to work independently as well as part of a team.
• Basic computer skills, including data entry and familiarity with Microsoft Word, are preferred.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

Updated on: 2026-03-28T00:39:08-07:00