Responsibilities

• Program Management:
• - Partner with business stakeholders (e.g. Sales, Customer Success, Marketing, Finance) to draft and document technical requirements (PRDs & Story Points) for new initiatives.
• - Support the execution of tactical projects by tracking tasks, managing immediate blockers, and providing regular status updates to ensure timely delivery.
• - Facilitate cross-functional communication and alignment on system improvements and items on the operational roadmap.
• Salesforce Administration
• - Provide ongoing tactical support and maintenance for Salesforce, including user management, end-user support, and routine configuration updates.
• - Assist with implementing system enhancements and support user-focused troubleshooting.
• - Identify opportunities to leverage existing application capabilities to increase utilization and productivity.
• Other

Requirements

• 3–5 years of experience in project management, business operations, or technical program management.
• Salesforce Administrator certification or demonstrated hands-on experience.
• Proven ability to translate business needs into technical documentation (PRDs/Process Maps).
• Experience with project management tools (e.g., JIRA).
• Strong communication and listening skills, with a positive approach.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with the ability to work in a high-energy, collaborative team environment.