Associate Public Affairs Coordinator
Plano, TX
Posted 5 weeks ago
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Job Description
Responsibilities
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Support reputation management administration by accurately capturing, updating, maintaining, and reporting on reputational issues in designated event logs, databases, and shared files, following established processes and timelines.
- Follow up on active and monitored reputational issues to ensure timelines, statuses, and next steps are updated in a timely and accurate manner.
- Monitor media and digital platforms for coverage, commentary, and emerging issues related to Tyler; flag relevant items for review and assist with compiling internal summaries; exercise discernment to identify why an issue may be important and anticipating likely follow-up questions.
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Assist public affairs team lead to maintain and update internal talking points and background documents for high-visibility or emerging situations. May include:
- Coordinating with internal stakeholders (e.g., legal, marketing, InfoSec, subject matter experts) to gather information and support aligned responses.
- Conducting timely research and basic analysis to identify, track, and summarize reputation-related issues including outcomes and lessons learned.
- Triage and manage inbound inquiries related to reputation management (i.e. media inquiries, internal questions, Red Flag forms) by reviewing, researching, and understanding the underlying issue before routing or escalating.
- Support documentation and maintenance of team processes, templates, and workflows; identify gaps and flag improvement opportunities for review.
- Apply Tyler style, formatting, and quality standards, including proofreading and consistency across materials.
Qualifications
- Bachelor’s degree in communications, journalism, public relations, public affairs, political science, or a related field, or equivalent early-career experience.
- 0–2 years of relevant experience, including internships or entry-level roles involving writing, research, monitoring, or communications support.
- Strong written communication and summarization skills with a high level of attention to detail.
- Demonstrated ability to research topics, understand context, and exercise sound judgment appropriate to an entry-level role.
- Organizational and time-management skills, including comfort working with trackers, databases, or shared documentation.
- Ability to manage assigned tasks and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office applications; familiarity with media monitoring tools is a plus.
Tyler Technologies
Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients gain actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.
