Role description

Role Summary:

We are seeking an experienced Senior Program Manager to lead AEM Web Production PMO operations customer engagement stakeholder communication service quality and business growth for a large enterprise account .The candidate must have strong experience working in an IT services organization and understand both client expectations and internal delivery processes

Key Responsibilities:

AEM Web Production

Lead AEM web production content authoring publishing campaign launches maintenance and production support

Manage review approval QA publishing rollback and postrelease validation processes

Coordinate with AEM developers UI QA SRE content producers site managers and business stakeholders

Track incidents publishing failures defects and recurring issues drive RCA and preventive actions

Ensure delivery meets timelines quality standards SLAs security and compliance requirements

Lead the PMO team and manage project intake planning prioritization capacity resource allocation milestones and reporting

Maintain visibility of active projects backlogs risks dependencies blockers and delivery status

Establish governance operating cadence escalation paths and decisionmaking forums

Conduct daily weekly and monthly reviews with internal and customer teams

Ensure every workstream has clear scope ownership timelines success criteria and accountability

Act as the senior point of contact for customer leadership site managers marketing engineering and business teams

Build trusted relationships through proactive transparent and timely communication

Lead customer reviews incident bridges escalation discussions and executive updates

Manage expectations communicate risks and drive commitments through closure

Translate business requirements into clear delivery plans for technical and operational teams

Define quality standards checkpoints SOPs checklists and governance controls

Track rework SLA misses defects customer concerns and repeat incidents

Drive automation monitoring reporting and process improvements to reduce operational risk and manual effort

Promote accountability collaboration customer focus and continuous improvement

Partner with LTIMindtree leadership to identify and develop new opportunities within the customer account

Understand customer priorities pain points technology roadmap and upcoming initiatives

Identify opportunities across AEM web operations PMO SRE automation AI analytics and digital marketing

Support proposals SOWs estimates staffing models business cases presentations and demonstrations

Work with sales presales practice and delivery teams to convert opportunities into new business

Demonstrate value through productivity quality automation cost savings and measurable customer outcomes

Lead and mentor project managers PMO leads production leads and crossfunctional teams

Define responsibilities performance expectations onboarding training and succession plans

Manage onsite offshore and nearshore teams across multiple time zones

Address performance gaps early and promote a strong oneteam culture

Required Qualifications:

Bachelors degree in IT Engineering Business or a related field

12 years of experience in program management delivery management web production or digital operations

5 years managing enterprise programs customer accounts PMO or large crossfunctional teams

Experience with AEM web production content operations incident management and change management

Strong customer management executive communication planning negotiation and problemsolving skills

Experience in an IT services or consulting company with onsiteoffshore delivery models

Experience preparing SOWs estimates proposals staffing plans and business cases

Preferred Skills:

AEM Workfront Azure DevOps Power BI Agile Scrum Kanban ITIL DevOps SEO accessibility analytics security automation generative AI and digital marketing operations PMP PgMP SAFe Scrum ITIL or Adobe certifications are preferred

Success Measures:

Success will be measured through ontime delivery improved quality reduced incidents and rework SLA compliance customer satisfaction clear governance team productivity operational improvements and successful creation and conversion of new bus

Work Location:

This is a hybrid role Working from the designated LTIMindtree or client office a minimum of three days per week is mandatory The candidate must be available for inperson customer meetings leadership reviews team collaboration and critical program discussions

Skills

Mandatory Skills : Project Planning, Risk/Crisis Management, Stakeholder Management

Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Benefits
Compensation range: $100,000.00 to $120,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/