Join the Best Buy Ads team for a 6-month contract opportunity as a Partner Success Management (PSM), Associate Manager. As a PSM Associate Manager, you will be an integral partner to our Best Buy Ads partners and their campaigns to maximize the value of our Best Buy Ads offerings.  You will play a crucial role in building strong relationships, driving Best Buy Ads adoption, executing campaigns through multiple marketing vehicles and ensuring partner satisfaction, retention and upselling when appropriate.

What you’ll do

• Cultivate meaningful relationships with advertising partners and internal teams.
• Assist new clients through the onboarding process, ensuring a smooth transition, effective education and successful implementation of Best Buy Ads products and services.
• Serve as the main post-sale contact, aligning campaign execution with partner goals
• Manage campaign elements, gather inputs, and ensure accurate and timely delivery.
• Ensure accuracy of campaigns to maintain a high standard executional excellence. 
• Strategize and summarize content for senior internal & external stakeholders.
• Present opportunities for upselling and cross-selling additional services that align with partner goals, ensuring high retention rates and fueling growth.
• Act as an advocate for partner needs, providing feedback to internal teams for product and service enhancements.
• Mitigate risk, escalate issues, and discover solutions.
• Demonstrate professional growth through knowledge-sharing.
• Develop and refine best practices to drive operational efficiency and partner impact.
• Collaborate & execute ambiguous workstreams.
• Support training initiatives to ensure the team is equipped. 

This is a hybrid role, with availability to work from the Richfield, MN office Tuesday through Thursday.

Basic qualifications

• 5+ years in customer success, account management, or client services.
• Familiarity with digital marketing, advertising and related technologies.
• Exceptional verbal and written communication skills.
• Ability to analyze data, understand client needs, and develop strategic recommendations.
• Strong organizational skills, with the ability to manage multiple accounts.
• Proactive in identifying challenges and offering creative solutions to enhance customer satisfaction.

Preferred qualifications

• Digital media, advertising, or retail media experience 
• Experience in Salesforce and Workfront 

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. 

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.