Responsibilities

• Strategy & Account Support - Partner with Key Account Performance Managers to support a portfolio of key accounts across Home Services, Legal, QSR, and other performance-driven verticals. - Develop an understanding of each client’s business, objectives, customer journey, KPIs, and competitive landscape to help inform campaign strategy. - Support the development and review of digital proposals and campaign recommendations to ensure proposed solutions align with client objectives. - Provide insights and recommendations based on campaign performance, feedback from internal buying teams, and evolving client needs. - Assist with identifying optimization, upsell, and renewal opportunities based on campaign performance and client goals. - Develop expertise across Townsquare Ignite’s digital capabilities and the role each solution plays within a full-funnel strategy. - Build strong cross-functional relationships and serve as a reliable resource for internal teams supporting assigned accounts. Campaign Pre-Launch - Partner with Key Account Performance Managers and internal teams to ensure campaigns are properly prepared for launch. - Review incoming orders for accuracy and ensure campaign details align with approved strategies and client expectations. - Coordinate necessary campaign elements, including creative assets, pixels, targeting, KPIs, reporting requirements, and other launch materials. - Compile insertion order details and schedule campaigns for trafficking through internal workflow management systems. - Assist with targeting recommendations based on client objectives, audiences, vertical considerations, and overall tactic mix. - Help ensure all required information and assets are received and communicated to the appropriate internal teams prior to launch. Campaign Post-Launch - Monitor campaign performance and delivery in partnership with Key Account Performance Managers and internal buying teams. - Review campaign data to identify trends, potential issues, optimization opportunities, and areas requiring additional analysis. - Collaborate with internal teams to troubleshoot campaign issues and help ensure digital buys deliver successfully. - Assist with monthly reporting, gathering data and developing clear performance insights and recommendations. - Participate in client reporting calls and presentations alongside Key Account Performance Managers, developing the skills to take greater ownership of client communication over time. - Support the development of post-campaign analyses that summarize results, key learnings, and recommendations for future campaigns. - Coordinate campaign revisions, optimizations, upsells, and renewals with the appropriate internal teams. - Deliver responsive, high-quality support to Key Account Performance Managers, Sales, and clients throughout the campaign lifecycle. - Participate in team trainings and continually build expertise across Ignite solutions, digital advertising trends, and National Team verticals. - Identify opportunities to improve processes and strengthen collaboration across departments. Additional Expectations: Participate in regular virtual team meetings with the camera on to foster stronger collaboration and engagement, ensuring active communication and connection with colleagues across departments.

Requirements

• - 2+ years of experience in digital advertising, campaign management, account management, media, or a related field
• - Familiarity with paid search, paid social, programmatic advertising, or multi-channel digital campaigns
• - Experience supporting Home Services, Legal, QSR, or other performance-driven advertising verticals is a plus
• - Strong analytical skills with the ability to interpret campaign data and develop meaningful insights
• - Ability to translate client requests and objectives into clear direction for internal cross-functional teams
• - Strong verbal and written communication skills, with an interest in continuing to develop client-facing presentation and relationship-management skills
• - Highly organized and detail-oriented, with the ability to manage multiple accounts, campaigns, deadlines, and priorities simultaneously
• - Collaborative approach with the ability to develop strong relationships across teams and departments
• - Proactive, solutions-oriented mindset with the ability to identify issues and help drive them toward resolution
• - Ability to communicate data and complex information in a clear, understandable way

Benefits

• - Competitive Salary + Commission on Directly Managed Post-Live Revenue
• - 3 weeks of PTO (+ 9 paid holidays)
• - Medical, Dental, and Vision Insurance
• - 401(k) Retirement Plan
• - Casual, high-energy work environment
• - Opportunity for upward mobility
• - Company provided laptop
• - Competitive salary + bonus program