Responsibilities

• Lead, coach, and develop a team of managers and activation specialists through regular feedback, mentorship, and career development planning.
• Create and oversee individual development plans that support both employee growth and business needs.
• Manage team workload, resource allocation, and productivity to ensure efficient account coverage and balanced responsibilities.
• Drive onboarding, training, and professional development initiatives for new and existing team members.
• Conduct performance reviews, goal setting, and ongoing progress discussions, while supporting leadership succession planning.
• Foster a collaborative, solutions-oriented culture that encourages critical thinking, innovation, and cross-functional teamwork.
• Establish clear expectations, accountability measures, and performance standards to ensure deadlines and deliverables are consistently met.
• Partner with Directors and Vice Presidents to ensure successful campaign execution, client satisfaction, and achievement of business objectives.
• Build and maintain strong relationships with agency stakeholders, account management teams, and cross-channel activation leaders.
• Serve as a senior escalation point for client, agency, and operational challenges, driving timely resolution and communication.

Requirements

• 6+ years of experience in digital media, social media, marketing activation, account management, or related fields.
• 2+ years of people management experience with demonstrated success developing high-performing teams.
• Strong understanding of digital media ecosystems, agency operations, and client relationship management.
• Proven ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
• Exceptional communication, presentation, and relationship-building skills.
• Experience leading cross-functional projects and driving process improvements.

Preferred

• Experience managing large-scale client portfolios or enterprise-level partnerships.
• Background in social media, programmatic media, retail media, or integrated marketing solutions.
• Demonstrated success in developing talent and building leadership pipelines.
• Strong analytical mindset with experience leveraging data to inform decisions and optimize performance.
• Experience working with agency, platform, and vendor partners.
• Ability to influence senior stakeholders and drive strategic business initiatives.

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• parential and family care leave
• family forming assistance
• tuition reimbursement
• flexible time off