Responsibilities

• Partner with senior clients and internal teams to develop annual media strategies aligned with broader business objectives.
• Lead and participate in recurring meetings with client-side leadership focused on business performance, macro goals, industry trends, strategic opportunities, and opportunities to drive growth.
• Build strong relationships with key client stakeholders, developing a deep understanding of their business and serving as a trusted day-to-day partner.
• Drive client satisfaction, retention, and organic growth by proactively identifying needs, risks, and opportunities.
• Navigate and resolve issues that arise across accounts, exercising sound judgment on when to solve independently and when to escalate.
• Represent Client Partnership across client, vendor, and internal conversations and provide continuity across workstreams.
• Partner with media teams to drive integrated strategies and work that moves clients' businesses forward.
• Serve as connective tissue across Paid Search, Paid Social, Programmatic, Strategy, Analytics, Data Science, Data Tech, Creative, and other relevant workstreams.
• Ensure teams are operating as one integrated media organization rather than independent channel teams, identifying dependencies, opportunities, and risks across channels.
• Lead and contribute to strategic responses to briefs and develop strong POVs across media, data, technology, and emerging industry opportunities.

Requirements

• 5–7+ years of experience in client partnership, account management, media, or related roles within an agency environment, with demonstrated experience operating at a Senior Manager or equivalent level.
• Demonstrated experience managing relationships and workstreams across large, complex media accounts.
• Strong experience across Paid Search, Paid Social, and Programmatic, with the ability to connect performance and strategy across channels.
• Experience working across both brand and conversion/direct-response media strategies.
• Experience with media planning, campaign execution, budget management, forecasting, pacing, reporting, and performance analysis.
• Demonstrated ability to lead cross-functional teams and coordinate across media, strategy, analytics/data, creative, and other disciplines.
• Strong client relationship skills, including experience communicating with senior stakeholders and contributing to strategic planning.
• Experience translating complex media performance into clear, actionable client narratives and recommendations.
• Strong organizational and prioritization skills with the ability to lead multiple complex workstreams simultaneously.
• Excellent problem-solving skills and demonstrated judgment in ambiguous, fast-moving environments.

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave
• DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.
• DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.