Responsibilities

• Team Leadership & Management
• Directly manage, mentor, and develop three programmatic traders, setting clear performance expectations and fostering a culture of accountability and growth.
• Serve as a working manager and backup trader; actively stepping in to manage line items, troubleshoot delivery issues, or support high-priority campaigns during peak periods or team absences.
• Conduct regular 1:1s, performance reviews, and skills-gap assessments; create individualized development plans for each team member.
• Lead daily and weekly team stand-ups to review pacing, flag issues, and prioritize workload across the full ~200 line item portfolio.
• Coordinate effectively across onshore and offshore resources to ensure continuity of campaign operations.
• AI Strategy & Innovation
• Automation Roadmap & Implementation: Own the programmatic team’s automation roadmap. Proactively identify, evaluate, and integrate AI-driven tools, automation, and methodologies to streamline day-to-day operations and programmatic strategy.
• AI-Enabled Upskilling: Lead the team’s transition to AI-enabled workflows. Coach and upskill programmatic traders to adopt "AI-solution-forward" ways of working, ensuring the team is proficient in using AI for forecasting, reporting, and strategic insights.
• Workflow Re-engineering: Audit and re-engineer manual, recurring processes (e.g., campaign setup, tagging, trafficking) around automation and AI agents to reduce manual effort and increase throughput.

Requirements

• 8-10 years of experience in ad operations, programmatic media, or digital media trading, with at least 2 years in a lead or supervisory capacity.
• Hands-on proficiency with major DSP platforms (e.g., DV360, The Trade Desk, Xandr/Microsoft, Amazon DSP) and ad servers (e.g., Campaign Manager 360, FreeWheel, GAM). PulsePoint DSP experience preferred.
• Demonstrated experience applying AI or automation to media workflows, with a strong bias toward process redesign and coaching teams into AI-enabled ways of working.
• Demonstrated experience managing both CPM/impression-based and budget/spend-based campaign structures.
• Strong understanding of programmatic ecosystem fundamentals: auction mechanics, deal IDs, PMPs, audience targeting, brand safety, and viewability.
• Proven ability to manage and train teams to manage multiple concurrent campaigns at scale (100+ line items) with a high degree of accuracy and attention to detail.
• Experience developing or refining ad ops workflows, SOPs, or playbooks.
• Strong communication skills with the ability to translate technical operations into clear reporting and recommendations for non-technical stakeholders.

Preferred

• Healthcare vertical experience; familiarity with HIPAA considerations in digital advertising.
• Experience managing programmatic operations within a media agency or healthcare marketing environment.
• 3 years of experience trafficking, building, and launching campaigns within PulsePoint DSP / LIFE.
• Proficiency in reporting and analytics tools (Looker, Tableau, Google Data Studio, or equivalent).
• Familiarity with offshore team management and workflow coordination.
• Experience supporting sales teams on programmatic strategy and proposal development.

Benefits

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)
• Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.