Responsibilities

• Produce, write, proof, edit and facilitate communications for Santa Clara Online internal channels between Santa Clara Online team and graduate school representatives.
• Ensure that internal communication is clear and consistent – disseminating information to all Santa Clara Online constituents.
• Oversee the master editorial calendar (to be utilized for internal sharing as well as external social media and email campaigns) and report unique news events as they arise.
• Collaborate with University Marketing & Communications to meet deadlines and create branded assets.
• Track and report on the effectiveness of communication efforts across all channels, social media, and external releases to inform strategy and optimize messaging.
• Produce, write, proof, edit and publish long-form content (such as press releases and blog posts) for all Santa Clara Online initiatives and external channels.
• Oversee relationships and communication with various marketing vendors or cross-campus partners.
• Manage, produce, update, and schedule all event reminder emails for all events relevant to online programs. Where necessary, conduct the same efforts for relevant, in-person programs.
• Oversee the production and distribution of Vice Provost of Graduate Program materials such as VPGP update, social media efforts, and more.
• Develop and publish content on web pages, social media platforms, and more; identify and source appropriate visuals to support written content.

Requirements

• Bachelor's degree required in marketing, communications, or related field
• 3 years of work experience
• Interpersonal skills needed to work with individuals with a variety of skills and backgrounds
• Appropriate level of understanding of the importance of building strong internal and external relationships
• Strong customer service orientation
• Strong communication skills (spelling, grammar, oral and written communication)
• Professional and service oriented in approach to all contingencies
• Graphic Design (Adobe Photoshop, Canva)
• Website development/design (T4, WordPress, HTML Email campaigns)
• Social Media strategies and communication software
• Digital Advertising Strategies (Paid social advertising, SEO/SEM/SERP)
• Project Management
• Learning and Content Management Systems
• Ability to work with administrators, faculty, staff and students
• Ability to work independently