Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Requirements

• High school diploma or GED
• At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred
• Microsoft Office Suite, Project Management
• Physical Requirements: May be required to sit for extended periods of time while working at a desk
• Physical Requirements: May be required to climb stairs
• Physical Requirements: Must be able to read documents, computer screens and data
• Physical Requirements: Must be able to hear and understand verbal communications in person and over the phone or computer
• Physical Requirements: May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Physical Requirements: Must be able to operate a computer, keyboard, mouse and other office equipment

Preferred

• A background in accounting combined with customer service is also preferred

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)