Responsibilities

• Address resident requests, complaints, and inquiries in line with contractual obligations and standards.
• Liaise between ownership and residents, including drafting and distributing resident communications.
• Foster positive relationships among residents, management, and building staff.
• Assist in analyzing income and expense patterns, budget forecasting, code and process accounts payable and receivable, file compliance paperwork, and maintain office files.
• Manage office supplies inventory and monitor storage, bicycle, and fitness agreements for compliance.Prepare monthly reports, ensuring delinquency is below 0.5% of GPR.
• Assist in regular community inspections, coordinate Move In/Move Out schedule, collect insurance certificates, and process Move Out Reports and security deposit refunds.
• Assist with data entry in the online work order system and support Resident Manager with post-move out walk-throughs.
• Collaborate with property management and maintenance on renovations or CapEx projects, obtain vendor estimates and review contracts, provide recommendations for modifications and coordinate vendors for repairs as necessary.
• Conduct leasing demonstrations, monitor and maintain new and renewal leases to include optimal renewal rates, process lease administration paperwork, and enter information into property management systems.
• Assist in the lease enforcement process, including reviewing applications, conducting inspections, and ensuring notice requirements.

Requirements

• Bachelor’s degree in business, marketing, real estate, or finance is preferred.
• Minimum of 3 years of multifamily leasing and/or assistant community management experience.
• Proficiency in navigating computers and community management software, including Microsoft Office, iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
• Technical knowledge of building operations and maintenance.
• Understanding of marketing trends, budgeting, and reporting.
• Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
• Work authorization (required)
• Must be available to work weekends (Saturdays and Sundays)

Benefits

• In addition to base compensation, significant incentive pay and full benefits packages are available.